Hybrid Banker: Personal & Transaction Banking

Centralbancompany; O'Fallon (IL); On-site; USD 42,000 - 60,000; Full time

Job summary

Centralbancompany is seeking a Universal Banker to deliver exceptional customer experience through teller transactions and personal banking services. You will be the main contact for customers, handling day-to-day transactions while identifying financial needs and recommending suitable products.

You will participate in referral programs and contribute to branch growth, while adhering to all banking regulations and security protocols.

Qualifications

• Strong customer service and relationship-building skills.
• Ability to identify customer needs and recommend appropriate solutions.
• Strong attention to detail and accuracy in transaction processing.
• Effective communication and interpersonal skills. Ability to read, write, and speak English.
• Ability to balance service and sales responsibilities in a fast-paced environment.
• Sound judgment and ability to handle confidential information appropriately.
• High school diploma or equivalent is required.
• Prior banking, cash handling, or customer service experience preferred.
• Sales or referral experience is a plus.

Responsibilities

• Process customer transactions accurately and efficiently, including deposits, withdrawals, loan payments, and negotiable instruments while minimizing operational error.
• Open and maintain consumer accounts, ensuring accuracy, compliance, and a positive onboarding experience.
• Engage customers in meaningful conversations to identify financial needs and recommend appropriate products and services.
• Actively participate in referral programs, meeting established goals and contributing to overall branch sales performance.
• Maintain and balance cash drawer, adhering to established limits and procedures.
• Provide exceptional customer service in person and by phone, resolving issues with professionalism and care.
• Maintain a working knowledge of all bank products, services, and applicable regulations to effectively support customers.
• Prevent fraud by following established procedures, identifying suspicious activity, and adhering to all security protocols.
• Comply with all applicable banking regulations, including Bank Secrecy Act requirements and information security standards.

Skills

Customer service

Relationship building

Needs identification

Attention to detail

Communication

Sales/referral balance

Judgment & confidentiality

Education

High school diploma or equivalent

Job description

Centralbancompany is seeking a Universal Banker to deliver exceptional customer experience through teller transactions and personal banking services. You will be the main contact for customers, handling day-to-day transactions while identifying financial needs and recommending suitable products.

You will participate in referral programs and contribute to branch growth, while adhering to all banking regulations and security protocols.