Hybrid Auto Damage Desk Adjuster – Claims Impact

Berkley One (a Berkley Company); Scottsdale (AZ); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Berkley One, a Berkley Company, seeks an experienced Auto Damage Desk Adjuster to review and manage auto physical damage claims with a focus on quality estimates and timely resolutions. The role supports hybrid work arrangements across primarily US locations.

You will collaborate with adjusters and management, negotiate with repair facilities, and deliver exceptional service to insureds and agents while upholding Berkley One's standards.

Qualifications

• 5+ years Auto Physical Damage experience, including writing damage estimates.
• Collaborative mindset, coordinating with adjusters and management on APD-related files.
• Experience using CCC One Estimating software, Copart's platform, and Enterprise's ARMS system.
• Ability to write damage estimates.
• Proficiency in coverage analysis, investigation, reserving and claim resolution.
• Strong customer service and collaboration skills.
• Incredible empathy for customers and broker/agent relationships.
• Excellent oral and written communication skills.
• Calm under pressure with strong organization and negotiation abilities.
• Accountability, curiosity and drive to innovate.
• Proficiency with Microsoft Office suite.

Responsibilities

• Review first and third-party estimates.
• Identify total loss estimates and provide evaluation in the claim file.
• Contact repair and tow facilities to negotiate storage and charges.
• Directly manage the total loss process, including Salvage assignments and approvals.
• Serve as an auto physical damage resource for the claims department.
• Negotiate labor rates with repair facilities during estimate reviews.
• Proactively manage the APD requests inbox.
• Write desk estimates on repairable and total loss vehicles.
• Run Salvage Pro-quotes for total loss vehicles.
• Handle first-party auto claims of minimal complexity.
• Manage claims through coverage analysis, investigation, reserving and resolution.
• Investigate to determine cause and exposure, set timely reserves.
• Develop detailed action plans and communicate settlements within authority.
• Research and locate information to properly resolve claims.
• Proactively manage file inventory for timely resolutions.
• Deliver exceptional customer service to insured, agents and others.
• Perform other duties as assigned.

Skills

Auto Damage Experience

CCC One

Copart Platform

ARMS System

Damage Estimates

Customer Service

Negotiation

MS Office

Education

Bachelor's degree or equivalent

Tools

CCC One Estimating

Copart Platform

ARMS System

Job description

Berkley One, a Berkley Company, seeks an experienced Auto Damage Desk Adjuster to review and manage auto physical damage claims with a focus on quality estimates and timely resolutions. The role supports hybrid work arrangements across primarily US locations.

You will collaborate with adjusters and management, negotiate with repair facilities, and deliver exceptional service to insureds and agents while upholding Berkley One's standards.