Auto Damage Desk Adjuster — Hybrid Work & Growth Opportunity

Berkley One (a Berkley Company); Wilmington (DE); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Berkley One is hiring an Auto Damage Desk Adjuster to handle auto physical damage claims and provide superior service. The role supports a hybrid in-office schedule with 4 days on-site and 1 remote day where feasible.

You’ll review estimates, manage total loss processes, and collaborate with repair facilities while maintaining excellent communication with insureds and agents. Bachelor’s degree preferred and prior APD experience highly valued.

Qualifications

• 5+ years Auto Physical Damage experience, including writing damage estimates.

Responsibilities

• Review first and third-party estimates.
• Identify total loss estimates for the claims department and provide an evaluation in the claim file.
• Contact repair and tow facilities to negotiate storage and other charges.
• Directly manage the total loss process, including Copart Salvage assignments, securing permission to move vehicles, and notifying repair or tow facilities.
• Serve as an auto physical damage resource for the claims department.
• Negotiate labor rates with repair facilities as part of the estimate review process.
• Pro-actively manage the APD requests inbox.
• Write desk estimates on repairable and total loss vehicles.
• Run Salvage Pro-quotes for total loss vehicles.
• Handle first-party auto claims of minimal complexity, such as comprehensive auto claims.
• Appropriately manage claims through coverage analysis, investigation, reserving and resolution.
• Identify and address coverage issues, complete investigation to determine cause and exposure, set timely reserves and develop detailed action plans.
• Negotiate and convey claim settlements within authority limits.
• Research and locate additional information and documentation to investigate, evaluate and properly resolve claims.
• Pro-actively manage file inventory to ensure timely resolution of cases.
• Deliver exceptional customer service to meet the needs of the insured, agent, and all internal and external customers.
• Perform other duties as assigned.

Skills

Auto PD experience

Customer service

Negotiation

CCC One Estimating

Collaboration

Education

Bachelor's degree or equivalent

Tools

Copart platform

ARMS system

Microsoft Office

Job description

Berkley One is hiring an Auto Damage Desk Adjuster to handle auto physical damage claims and provide superior service. The role supports a hybrid in-office schedule with 4 days on-site and 1 remote day where feasible.

You’ll review estimates, manage total loss processes, and collaborate with repair facilities while maintaining excellent communication with insureds and agents. Bachelor’s degree preferred and prior APD experience highly valued.