Hybrid Auto Claims Specialist I – Total Loss & 1st Party

The Cincinnati Insurance Companies; Fairfield (OH); Hybride; USD 52 000 - 65 000; Plein temps

Avantages offerts par ce poste

Hybrid work environment

Promotional opportunities

Résumé du poste

The Cincinnati Insurance Companies in Fairfield, OH, is seeking a Signature Auto Claims Specialist I to handle 1st party auto exposures and related claims in a hybrid work setting, four days in-office and one day remote. The role is exempt and salaried with growth opportunities.

You will conduct detailed investigations, review police and hospital records, and communicate clearly with customers. Bachelor’s degree is preferred or associate’s required; prior claims or customer service experience is

Qualifications

• Prior customer service experience preferred.
• Prior claims-handling experience preferred but not required.
• Ability to work independently with strong critical thinking and problem-solving traits.
• Experience generating quality written communications.

Responsabilités

• Directly handle assigned 1st party auto and additional property claims with no dollar authority limit.
• Provide exceptional claim service over the phone to ensure high customer satisfaction.
• Complete thorough investigations including injury statements, police and medical information as needed.
• Review coverage forms and draft complex letters including reservation of rights or denial positions.
• Analyze auto estimates and negotiate with body shops and service providers.

Connaissances

Customer service

Interpersonal skills

Written communication

Independent work

Critical thinking

Formation

Bachelor’s or associate degree

Description du poste

The Cincinnati Insurance Companies in Fairfield, OH, is seeking a Signature Auto Claims Specialist I to handle 1st party auto exposures and related claims in a hybrid work setting, four days in-office and one day remote. The role is exempt and salaried with growth opportunities.

You will conduct detailed investigations, review police and hospital records, and communicate clearly with customers. Bachelor’s degree is preferred or associate’s required; prior claims or customer service experience is