Hybrid AR Analyst I - Growth in Revenue Ops

Norfolk Southern; Atlanta (GA); Hybrid; USD 48,000 - 72,000; Full time

Job summary

Norfolk Southern is seeking an Account Analyst to join the Revenue Accounting Operations team in Atlanta, GA. You will manage accounts receivable, serve as a primary contact for customers, and support collections, payment resolution, and revenue protection.

This role emphasizes analytical work, cross‑department collaboration, and ongoing professional development. Minimum 0–2 years experience and a Bachelor's degree are preferred; a Master’s is welcomed.

Qualifications

• 0–2 years of work experience in accounting or related field.
• Bachelor's degree required; Master’s preferred.
• Proficient in Microsoft Office; strong communication skills.
• Ability to build relationships with customers and manage multiple tasks.

Responsibilities

• Verify the accuracy of Norfolk Southern invoicing for revenue earned from rail operations.
• Build relationships through exceptional customer service.
• Identify process improvements for billing and payment remittance issues; collaborate with other departments to test and implement enhancements.
• Utilize analytical tools to identify trends related to traffic, customers, invoices, and payments.
• Interact with internal departments (e.g., Transportation and Marketing), and other railroads to research and resolve disputes.
• Provide comprehensive updates to Management and related stakeholders regarding customers’ accounts.
• Actively participate in own professional development as guided by management.

Skills

Customer service

Written communication

Time management

Attention to detail

Education

Bachelor’s degree

Master’s degree

Tools

Microsoft Office

Job description

Norfolk Southern is seeking an Account Analyst to join the Revenue Accounting Operations team in Atlanta, GA. You will manage accounts receivable, serve as a primary contact for customers, and support collections, payment resolution, and revenue protection.

This role emphasizes analytical work, cross‑department collaboration, and ongoing professional development. Minimum 0–2 years experience and a Bachelor's degree are preferred; a Master’s is welcomed.