B3 Account Analyst I - Revenue

Norfolk Southern Corp.; Atlanta (GA); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Norfolk Southern Corporation in Atlanta, GA seeks Account Analysts to manage accounts receivable within Revenue Accounting Operations. You will communicate with customers to support collections, revenue protection, and payment resolution.

Responsibilities include verifying invoicing accuracy, building customer relationships, and collaborating with internal teams to resolve disputes. A hybrid work arrangement applies, with on-site and remote days.

Qualifications

• 0-2 years of relevant experience.
• Self-starter with willingness to learn railroad operations.
• Proficient in Microsoft Office.
• Excellent customer service and communication.
• Strong time management and prioritization.
• Positive, professional attitude.

Responsibilities

• Verify the accuracy of Norfolk Southern invoicing for revenue earned.
• Build relationships through exceptional customer service.
• Identify and implement billing and payment remittance improvements.
• Use analytical tools to identify trends in traffic, customers, invoices, and payments.
• Collaborate with Transportation and Marketing to research disputes.
• Provide updates to Management on customer accounts.
• Participate in ongoing professional development as guided by management.

Skills

Self-starter

Customer service

Communication skills

Time management

Work prioritization

Professional attitude

Microsoft Office

Tools

Microsoft Office

Job description

Account Analysts work in our Revenue Accounting Operations group in Atlanta, GA and are responsible for the management of our accounts receivable. Account Analysts serve as one of our customers’ main contacts and are an integral part of the Norfolk Southern business team. Analysts may manage accounts receivable for multiple customers through proactive customer communication to support collections, revenue protection and payment resolution. Many of our department’s employees successfully advanced to other departments within Norfolk Southern, including Expenditure Accounting, Marketing, Corporate Accounting, and Internal Audit.

Primary Purpose

Position duties include, but are not limited to:

• Verify the accuracy of Norfolk Southern invoicing for revenue earned from rail operations.
• Build relationships through exceptional customer service.
• Identify process improvements for billing and payment remittance issues. Collaborate with other departments to test and implement enhancements.
• Utilize analytical tools to identify trends related to traffic, customers, invoices, and payments.
• Interact with internal departments (such as Transportation and Marketing), as well as other railroads to research and resolve disputes.
• Provide comprehensive updates to Management team and related stakeholders regarding customers’ accounts.
• Actively participate in own professional development as guided by management team.

Job Related Experience

Minimum: 0-2 years

Preferred Skills

• Self-starter committed to learning the ins and outs of railroad operations, as well as the industry regulations
• Intermediate knowledge of Microsoft Office
• Exceptional customer service skills
• Strong written and verbal communication skills
• Time management and prioritization
• Positive and professional attitude

Work Conditions

Environment: hybrid on-site (3) days and remote (2) days per week.
Shift Work: no
On-Call: no
Weekend Work: no
Travel Required: 0-2 days per Month

Company Overview

Since 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country’s population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes. Learn more by visiting www.NorfolkSouthern.com .

At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.

Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.

@2023 Norfolk Southern Corp.
650 W. Peachtree Street NW
Atlanta, Georgia 30308
@2023 Norfolk Southern Corp.