Hybrid Annuity Processing Specialist

AAA Life Insurance Company; Livonia (MI); Hybrid; USD 42,000 - 56,000; Full time

Job summary

AAA Life Insurance Company in Livonia, MI is seeking an Annuity Processing Specialist to join our Life Insurance and Annuity team. You will process annuity applications, review documentation for accuracy, and ensure timely case progression while delivering courteous service to agents and members.

Responsibilities include tracking applications from receipt to completion, data entry, responding to inquiries, and coordinating with internal partners on complex cases.

Qualifications

• High School Diploma or equivalent required; some college-level coursework preferred.
• 1+ years of experience in a process-oriented customer service, operations, or administrative support role.
• Proficiency with Microsoft Office applications and other business software tools.
• Experience using internet-based systems and applications for data entry, research, and case management activities.
• Demonstrated ability to maintain accuracy, manage multiple priorities, and communicate effectively in written and verbal formats.

Responsibilities

• Process and track annuity applications from receipt through completion, including data entry, case management, follow-up on outstanding requirements, and generation of related correspondence.
• Review applications and supporting documentation for completeness, accuracy, and compliance with technical, legal, and underwriting guidelines.
• Respond to inquiries from agents, members, and other customers, providing timely and professional service while escalating complex issues as needed.
• Consult with the Annuity Processing Consultant and other internal partners on complex applications or processing issues.
• Support the processing of reinstatements, conversions, and other annuity transactions, and perform other related duties as assigned.

Skills

Customer service

Data entry

Case management

Communication

Multitasking

Research

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

AAA Life Insurance Company in Livonia, MI is seeking an Annuity Processing Specialist to join our Life Insurance and Annuity team. You will process annuity applications, review documentation for accuracy, and ensure timely case progression while delivering courteous service to agents and members.

Responsibilities include tracking applications from receipt to completion, data entry, responding to inquiries, and coordinating with internal partners on complex cases.