Hybrid Advertising Operations Specialist

Crain Communications; Cleveland (OH); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Crain Communications is seeking an Advertising Operations Specialist to partner with Sales and cross‑functional teams, prioritizing work, resolving operational challenges, and delivering analytics to inform client opportunities. This role coordinates cross‑functional communication and ensures projects are completed accurately, efficiently, and timely.

The Specialist also owns key reporting processes and dashboards, supports workflow management, quality assurance, process documentation, and

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years of experience in advertising operations, digital media, marketing operations, business operations, or project coordination.
• Strong organizational skills with exceptional attention to detail.
• Excellent written and verbal communication skills.
• Analytical mindset with the ability to interpret operational data and identify trends.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office and Google Workspace.
• Interest in advertising technology, digital publishing, and operational excellence.
• Desire to learn technical systems and build expertise across Revenue Operations.

Responsibilities

• Serve as a primary operational partner for Sales, Finance, Product, Marketing Automation, fulfillment teams and technology vendors by evaluating business needs, establishing priorities, and coordinating successful execution of advertising initiatives.
• Provide data and insights for sales specific to inventory availability, campaign execution, fulfillment capabilities, and reporting to support client opportunities and enable efficient go-to-market execution. Own the Revenue Operations support queue by assessing business priorities, determining appropriate resolution paths, coordinating cross‑functional resources, and driving timely issue resolution while identifying opportunities for operational improvement.
• Develop, maintain and improve departmental documentation, standard operating procedures, workflow documentation, and knowledge resources.
• Support quality assurance, troubleshooting, testing, and operational readiness for new products, technologies, and system enhancements.
• Collaborate with cross‑functional teams on strategic projects, product launches, system implementations, and process improvement initiatives by managing deliverables, recommending enhancements and ensuring successful adoption

Skills

Microsoft Excel

Google Workspace

Jira or similar

SharePoint or knowledge management

Workflow documentation tools

Microsoft PowerPoint

Google Ad Manager fundamentals

Naviga fundamentals

Digital advertising concepts

Project coordination tools

Education

Bachelor's degree or equivalent combination of education and experience

Job description

Crain Communications is seeking an Advertising Operations Specialist to partner with Sales and cross‑functional teams, prioritizing work, resolving operational challenges, and delivering analytics to inform client opportunities. This role coordinates cross‑functional communication and ensures projects are completed accurately, efficiently, and timely.

The Specialist also owns key reporting processes and dashboards, supports workflow management, quality assurance, process documentation, and