Hybrid Administrative & Casework Support Specialist

State of Iowa - Executive Branch; Marshalltown (IA); Híbrido; USD 42.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, Dental, and Vision coverage

Paid Time Off

Retirement plans (IPERS & RIC)

Descripción de la vacante

The State of Iowa - Executive Branch is seeking an Administrative Support Assistant 3 in Marshalltown. This full-time role supports the Child Support Services program, handling casework, documentation, and stakeholder communication.

hybrid work schedule after training and approval, with occasional travel and a valid driver’s license. Strong organization and confidentiality are essential for success in this position.

Formación

• Two years of education and/or full-time experience in a general office setting.
• Ability to learn and use organizational systems and databases.
• Confidentiality and professional integrity in handling sensitive information.

Responsabilidades

• Performs administrative duties and casework for paternity, medical and support establishment, modification, and enforcement of orders.
• Communicates with partners and stakeholders via phone, email, and written correspondence to support program goals.
• Analyzes complex case situations to determine appropriate actions and support program objectives.
• Assists with establishment and enforcement tasks using internet databases and automated systems.
• Proficient in Microsoft Office (Excel, Word, Outlook) and learning ICAR for success.
• Maintains confidentiality as required by the Code of Iowa.

Conocimientos

Critical thinking

Customer service

Oral & written comms

Teamwork

Deadline management

Mathematical accuracy

Educación

Two years college coursework

Herramientas

Microsoft Office

ICAR

Descripción del empleo

The State of Iowa - Executive Branch is seeking an Administrative Support Assistant 3 in Marshalltown. This full-time role supports the Child Support Services program, handling casework, documentation, and stakeholder communication.

hybrid work schedule after training and approval, with occasional travel and a valid driver’s license. Strong organization and confidentiality are essential for success in this position.