Hybrid Account Servicing Specialist — Customer Impact

HYUNDAI Translead, Inc; Plano (TX); Hybrid; USD 38,000 - 60,000; Full time

Benefits offered by this job

Hybrid work schedule

Vehicle allowance

Health coverage

401(k) match

Life and disability insurance

Job summary

Hyundai Capital America is hiring an Account Servicing Associate (Retail Titles) in Plano, TX. The role supports account servicing processes, handles title-related tasks, and responds to customer inquiries to ensure timely, accurate service.

You will handle outbound calls and documentation in line with policies, while maintaining high service quality. Hybrid work model and comprehensive benefits support professional growth.

Qualifications

• Minimum 1 year of customer service experience in a fast-paced operations environment.
• Auto finance experience is a plus.
• Demonstrated business etiquette with communication across the organization.

Responsibilities

• Process account servicing requests within SLAs.
• Respond to emails and resolve escalated issues.
• Ensure productivity, quality, and compliance standards.
• Prepare, send, and archive documentation per policies.

Skills

Customer service

Multitasking

Communication

Office software

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Hyundai Capital America is hiring an Account Servicing Associate (Retail Titles) in Plano, TX. The role supports account servicing processes, handles title-related tasks, and responds to customer inquiries to ensure timely, accurate service.

You will handle outbound calls and documentation in line with policies, while maintaining high service quality. Hybrid work model and comprehensive benefits support professional growth.