Hybrid Account Manager: Grow Global Logistics&Partnerships

C.H. Robinson Company; Woburn (MA); Hybrid; USD 60,000 - 125,000; Full time

Benefits offered by this job

Medical plans

401(k) with company matching

Employee Stock Purchase Plan

Job summary

C.H. Robinson in Woburn, MA is seeking an Account Manager to drive growth, retention and long-term customer success across a select portfolio within Global Forwarding. You will build trusted relationships with stakeholders, identify opportunities, and deliver strategic logistics solutions ensuring measurable results.

On-site two days a week with remote work three days a week, the role combines teamwork and autonomy to optimize customers' global supply chains.

Qualifications

• High school diploma or GED required.
• Minimum 2 years of Global Forwarding experience.
• Ability to travel up to 25% domestically/internationally.

Responsibilities

• Retain, grow, and strategically manage a portfolio of customer accounts.
• Build strong relationships with customer contacts at multiple levels to deepen engagement and uncover business needs.
• Lead regular business reviews using analytics, market insights, and performance trends to identify growth opportunities.
• Present strategic solutions that increase customer value, expand services, and support long-term account retention.
• Identify opportunities to further penetrate accounts by positioning C.H. Robinson’s full range of services.
• Partner with pricing, service line, operations, and product teams to develop competitive pricing strategies and customer recommendations.
• Support new business implementation, including account setup, documentation, compliance requirements, and c-codes.
• Manage customer expectations through clear SOPs, KPIs, business processes, and account-specific performance metrics.
• Collaborate cross-functionally to ensure strong execution, service consistency, and alignment with customer goals.
• Contribute to annual account planning, budgeting, and growth strategies that drive measurable business results.

Skills

Relationship building

Communication skills

Analytical skills

Problem solving

Team collaboration

Education

High school diploma or GED

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

C.H. Robinson in Woburn, MA is seeking an Account Manager to drive growth, retention and long-term customer success across a select portfolio within Global Forwarding. You will build trusted relationships with stakeholders, identify opportunities, and deliver strategic logistics solutions ensuring measurable results.

On-site two days a week with remote work three days a week, the role combines teamwork and autonomy to optimize customers' global supply chains.