Account Manager - Global Forwarding

C.H. Robinson Company; Woburn (MA); On-site; USD 60,000 - 125,000; Full time

Benefits offered by this job

Medical plans

401(k) with company matching

Employee Stock Purchase Plan

Job summary

C.H. Robinson in Woburn, MA is seeking an Account Manager to drive growth, retention and long-term customer success across a select portfolio within Global Forwarding. You will build trusted relationships with stakeholders, identify opportunities, and deliver strategic logistics solutions ensuring measurable results.

On-site two days a week with remote work three days a week, the role combines teamwork and autonomy to optimize customers' global supply chains.

Qualifications

• High school diploma or GED required.
• Minimum 2 years of Global Forwarding experience.
• Ability to travel up to 25% domestically/internationally.

Responsibilities

• Retain, grow, and strategically manage a portfolio of customer accounts.
• Build strong relationships with customer contacts at multiple levels to deepen engagement and uncover business needs.
• Lead regular business reviews using analytics, market insights, and performance trends to identify growth opportunities.
• Present strategic solutions that increase customer value, expand services, and support long-term account retention.
• Identify opportunities to further penetrate accounts by positioning C.H. Robinson’s full range of services.
• Partner with pricing, service line, operations, and product teams to develop competitive pricing strategies and customer recommendations.
• Support new business implementation, including account setup, documentation, compliance requirements, and c-codes.
• Manage customer expectations through clear SOPs, KPIs, business processes, and account-specific performance metrics.
• Collaborate cross-functionally to ensure strong execution, service consistency, and alignment with customer goals.
• Contribute to annual account planning, budgeting, and growth strategies that drive measurable business results.

Skills

Relationship building

Communication skills

Analytical skills

Problem solving

Team collaboration

Education

High school diploma or GED

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

Primary Location: Woburn, MA United States of America

C.H. Robinson is seeking an Account Manager to drive growth, retention, and long-term customer success across a select portfolio within our Global Forwarding business, making a direct impact on revenue growth and customer loyalty. In this role, you will build trusted relationships with key stakeholders, identify new opportunities, and deliver strategic logistics solutions that help customers optimize their global supply chains while expanding business with C.H. Robinson. You will partner cross-functionally to lead account strategy, uncover growth opportunities, and ensure exceptional execution that delivers measurable results for both customers and the organization.

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site two days a week, igniting creativity and driving impactful results. With the flexibility for remote work three days a week, this role strikes the perfect balance between teamwork and autonomy.

Responsibilities:

The duties and responsibilities of this position consists of, but is not limited to, the following:

• Retain, grow, and strategically manage a portfolio of customer accounts
• Build strong relationships with customer contacts at multiple levels to deepen engagement and uncover business needs
• Lead regular business reviews using analytics, market insights, and performance trends to identify growth opportunities
• Present strategic solutions that increase customer value, expand services, and support long-term account retention
• Identify opportunities to further penetrate accounts by positioning C.H. Robinson’s full range of services
• Partner with pricing, service line, operations, and product teams to develop competitive pricing strategies and customer recommendations
• Support new business implementation, including account setup, documentation, compliance requirements, and c-codes
• Manage customer expectations through clear SOPs, KPIs, business processes, and account-specific performance metrics
• Collaborate cross-functionally to ensure strong execution, service consistency, and alignment with customer goals
• Contribute to annual account planning, budgeting, and growth strategies that drive measurable business results

Required Qualifications:

• High school diploma or GED
• Minimum 2 years of Global Forwarding experience
• Ability to travel up to 25% (domestically/internationally)

Preferred Qualifications:

• Bachelor’s degree from an accredited college or university
• Strong analytical and problem-solving skills to adapt to ever-changing tasks and customer needs; ability to make data-driven decisions
• Ability to thrive under deadlines and work in a team environment, while also delivering independent results
• Strong prioritization skills, multi-tasking skills, and works with a sense of urgency
• Strong written and verbal communication skills, including proficiency presenting to both internal and external audiences
• Experience collaborating with multiple stakeholders across varying organizational levels, both internally and externally
• Ability to develop a thorough understanding of C.H. Robinson’s service portfolio, business strategies and technology systems
• Proficient in Microsoft Office Suite of programs
• Values a diverse and inclusive work environment

Compensation Range

$59,600.00 - $124,600.00

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong.

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE\\Disabled\\Veteran

Benefits

• Three medical plans which include
• Prescription drug coverage
• Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid observed holidays
• 2 paid floating holidays for U.S. hourly employees
• Flexible Time Off (FTO) offered to U.S. salaried employees - no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING page