Hybrid Global Logistics Account Manager

C.H. Robinson; Woburn (MA); Hybrid; USD 60,000 - 125,000; Full time

Benefits offered by this job

Medical plans

Fertility benefits

HSA/FSAs

Dental & Vision

Life and Disability Insurance

Paid time off

Parental leave

401(k) matching

Employee Stock Purchase Plan

Job summary

C.H. Robinson is seeking an Account Manager to drive growth, retention, and long-term customer success across a select portfolio within our Global Forwarding business, delivering measurable revenue growth and customer loyalty.

You will build trusted relationships with key stakeholders, identify new opportunities, and deliver strategic logistics solutions that optimize global supply chains while expanding business with C.H. Robinson.

Qualifications

• High school diploma or GED.
• Minimum 2 years of Global Forwarding experience.
• Ability to travel up to 25% domestically/internationally.
• Bachelor’s degree from an accredited college or university.
• Strong analytical and problem-solving skills.
• Ability to thrive under deadlines and work in a team environment, while also delivering independent results.
• Strong written and verbal communication skills.
• Experience collaborating with multiple stakeholders across varying organizational levels.
• Proficient in Microsoft Office Suite.
• Values a diverse and inclusive work environment.

Responsibilities

• Retain, grow, and strategically manage a portfolio of customer accounts.
• Build relationships with customer contacts at multiple levels to deepen engagement.
• Lead regular business reviews using analytics, market insights, and performance trends to identify growth opportunities.
• Present strategic solutions to increase customer value, expand services, and support long-term account retention.
• Identify opportunities to further penetrate accounts by positioning C.H. Robinson’s full range of services.
• Partner with pricing, service line, operations, and product teams to develop competitive pricing strategies and customer recommendations.
• Support new business implementation, including account setup, documentation, compliance requirements, and c-codes.
• Manage customer expectations through clear SOPs, KPIs, business processes, and account-specific performance metrics.
• Collaborate cross-functionally to ensure strong execution, service consistency, and alignment with customer goals.
• Contribute to annual account planning, budgeting, and growth strategies that drive measurable business results.

Job description

C.H. Robinson is seeking an Account Manager to drive growth, retention, and long-term customer success across a select portfolio within our Global Forwarding business, delivering measurable revenue growth and customer loyalty.

You will build trusted relationships with key stakeholders, identify new opportunities, and deliver strategic logistics solutions that optimize global supply chains while expanding business with C.H. Robinson.