Hybrid 3CX VoIP Engineer | Client-Focused MSP

DataPerk; Birmingham (AL); Hybrid; USD 55,000 - 80,000; Full time

Benefits offered by this job

Hybrid work model

BCBS Health, Dental, and Vision insurance

Simple IRA with company matching

Ongoing training and certification programs

Paid time off and holidays

Job summary

A premier IT Managed Service Provider seeks a 3CX VoIP Technician to join their dynamic team in Birmingham, Alabama. The technician will configure, maintain, and support hosted 3CX phone systems, ensuring high-quality client service. Candidates should have a Bachelor's degree in IT or a related field, with at least 2 years of experience in VoIP technologies. The position offers a hybrid work model and comprehensive benefits, including healthcare and retirement options.

Qualifications

• Bachelor's degree in IT, Telecommunications, or a related field.
• 2+ years of hands-on experience with 3CX systems.
• Strong understanding of VoIP protocols.

Responsibilities

• Configure, deploy, and maintain 3CX phone systems.
• Provide Level 2/3 support via phone and email.
• Onboard new clients and set up systems.

Skills

VoIP protocols (SIP, RTP, SRTP)

Network troubleshooting

Windows Server

Scripting (PowerShell, Python)

Education

Bachelor’s degree in IT, Telecommunications, or related field

Job description

A premier IT Managed Service Provider seeks a 3CX VoIP Technician to join their dynamic team in Birmingham, Alabama. The technician will configure, maintain, and support hosted 3CX phone systems, ensuring high-quality client service. Candidates should have a Bachelor's degree in IT or a related field, with at least 2 years of experience in VoIP technologies. The position offers a hybrid work model and comprehensive benefits, including healthcare and retirement options.