3CX VoIP Technician

DataPerk

Birmingham (AL)

Hybrid

USD 60,000 - 80,000

Full time

14 days+

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Benefits offered by this job

BCBS Health, Dental, and Vision insurance

Simple IRA with company matching

Paid time off and holidays

Access to ongoing training and certification programs

Job summary

A premier IT Managed Service Provider is seeking a 3CX VoIP Technician to support and manage hosted 3CX phone systems. Responsibilities include configuring and maintaining systems, troubleshooting technical issues, and onboarding clients. Candidates should have a bachelor's degree in IT or a related field and 2+ years of experience with 3CX systems. The position offers a hybrid work model along with benefits like health insurance and professional development opportunities.

Qualifications

2+ years of hands-on experience with 3CX systems.
Strong understanding of VoIP protocols (SIP, RTP, SRTP).
Experience with Windows Server and virtualization.

Responsibilities

Configure, deploy, and maintain 3CX phone systems.
Troubleshoot call quality and connectivity issues.
Onboard new clients and train end-users on 3CX features.

Skills

VoIP protocols (SIP, RTP, SRTP)

Network troubleshooting

TCP/IP fundamentals

Education

Bachelor’s degree in IT, Telecommunications, or related field

Tools

Windows Server

3CX systems

Job description

Overview

Description DataPerk is a premier IT Managed Service Provider. We believe in proactive problem-solving, responsive support, and trusted partnerships. Our mission is to deliver secure, scalable technology solutions with excellence, integrity, and innovation. We serve clients across all industries—from healthcare and education to nonprofit and government—with a commitment to making complex IT simple. We are looking for a skilled 3CX VoIP Technician to join our dynamic team. You will be responsible for configuring, maintaining, and supporting hosted 3CX phone systems for a diverse client base. If you are passionate about VoIP technologies and thrive in a client-focused environment, we want to hear from you.

Responsibilities

System Administration & Management: Configure, deploy, and maintain 3CX phone systems; perform upgrades, patches, and security updates; monitor system performance and resolve issues proactively; manage user accounts, call routing, and system permissions; configure SIP trunks, gateways, and network connectivity.
Technical Support: Provide Level 2/3 support via phone, email, and ticketing system; troubleshoot call quality, connectivity, and system malfunctions; support mobile and desktop 3CX clients; document procedures and contribute to knowledge base; experience with hosted/cloud VoIP environments; knowledge of contact center features and call flow design; familiarity with SBCs and scripting (PowerShell, Python); understanding of compliance standards (E911, HIPAA).
Client Services: Onboard new clients and set up systems; train end-users on 3CX features; optimize configurations based on client needs; conduct system health checks and performance reporting.
Project Implementation: Plan and execute migrations and upgrades; integrate 3CX with third-party apps and CRMs; configure advanced features like call recording and analytics; implement disaster recovery and backup procedures.

Work Environment & Benefits