Hyatt Place Minneapolis Downtown - Front Desk Supervisor

Aimbridge Hospitality; Minneapolis (MN); In loco; USD 42.000 - 55.000; Tempo pieno

Vantaggi offerti da questo lavoro

Daily Pay

Medical, Dental, Vision

Disability Income

Life Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Descrizione del lavoro

Hyatt Place Minneapolis/Downtown is seeking a Front Desk Supervisor who will be the heartbeat of hospitality, guiding a team to greet guests warmly, handle check-ins/check-outs smoothly, and elevate every guest interaction. You will balance guest satisfaction with efficient operations, train new staff, resolve guest concerns, and uphold safety and standards.

A high school diploma and 2–3 years in hospitality with supervisory experience are preferred; CPT/food certifications may be required.

Competenze

• High School diploma or equivalent required.
• 2–3 years progressive hotel experience.
• Previous supervisory experience preferred.
• Valid driver’s license.
• Certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Mansioni

• Greet guests with warmth; manage check-ins/check-outs smoothly.
• Track logs, messages, and packages; ensure timely handling.
• Monitor rates, packages, and promotions to boost revenue and value.
• Lead and train associates; address guest concerns and safety standards.

Conoscenze

Guest experience

Team leadership

Operations efficiency

Revenue optimization

Formazione

High School diploma

College coursework in related field

Driver's license

Descrizione del lavoro

Join Our Team as a Front Desk Supervisor

As the Front Desk Supervisor, you’re the heartbeat of hospitality—leading the charge to make every guest feel genuinely welcomed and valued. You’ll guide your team with energy and enthusiasm, setting the tone for service that’s not just good, but unforgettable. From smooth check-ins to friendly problem-solving, you’ll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.

Key Skills/Responsibilities

• Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. You’re the go‑to for reservations, VIP requests, and making every guest feel like a star.
• Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
• Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
• Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativity—all while keeping safety and standards front and center.

Education & Experience

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Connected to the city’s indoor footbridge skyway system, this hotel is located in downtown Minneapolis and offers an indoor pool and free WiFi. Every room at Hyatt Place Minneapolis/Downtown provides a 42‑inch flat‑screen HDTV, small refrigerator and coffee maker. A work desk with an ergonomic chair is also included. 24/7 Gallery Market offers flatbreads, hot appetizers or to‑go sandwiches and bottled beverages 24‑hours a day. Guests can enjoy premium coffee, beer or wine from Coffee to Cocktails bar. A 24‑hour fitness center and 24‑hour business center are available for all guests. There are also meeting facilities at the property. Minneapolis Convention Center and Target Field are both less than a mile away from the hotel. University of Minnesota is a 10‑minute drive away.