HVACR Applications Engineer II — Onsite Technical Expert

U.S. Water Heating; Atlanta (GA); On-site; USD 70,000 - 95,000; Full time

Job summary

Rheem North America seeks a Sales Application Engineer II to provide pre- and post-sale technical service and product support for the ColdZone, Russell, Witt, and Kramer lines. The role supports inside/outside sales and manufacturing with technical inquiries about refrigeration equipment.

The position covers Rheem North America operations in Lawrenceville, GA or Scottsboro, AL and is on-site with potential field visits. Strong communication and problem-solving skills are essential.

Qualifications

• Associates Degree or Technical Diploma (2-year) in HVACR or engineering.
• 3+ years of application engineering experience.
• Experience in HVACR industry.
• Experience in specifying product technologies for buildings.
• Experience working with sales or external customers.
• Ability to articulate technical solutions in writing.

Responsibilities

• Review customer quote requests for technical accuracy.
• Assist field organization with rapid responses to technical product inquiries.
• Work with Engineering and Quality teams to resolve field problems.
• Develop and maintain technical literature, IOMs, tech bulletins, etc.
• Site visits to support product issues or customer requests for HTPG personnel.
• Support customer visits to the factory, meet with customers and present.
• Some field travel may be required.
• Comply with ethics and government required survey forms.
• Communicate effectively with customers, internal and external via phone, fax and email.
• Other duties as assigned.

Skills

HVACR experience

Customer-facing

Technical communication

Analytical skills

Education

Associates Degree or Technical Diploma in HVACR

Bachelor's Degree in Engineering

EPA 608 Certification

Job description

Rheem North America seeks a Sales Application Engineer II to provide pre- and post-sale technical service and product support for the ColdZone, Russell, Witt, and Kramer lines. The role supports inside/outside sales and manufacturing with technical inquiries about refrigeration equipment.

The position covers Rheem North America operations in Lawrenceville, GA or Scottsboro, AL and is on-site with potential field visits. Strong communication and problem-solving skills are essential.