HVAC Technical Support

Captiveaire - Region 114 Western PA; Redding (CA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Disability & life insurance

401k with employer match

Paid holidays

Paid time off (PTO)

Flexible spending account (FSA)

Tuition reimbursement

Tenure awards

Employee referral bonus program

Relocation assistance

Job summary

Captive-Aire Systems, Inc. is seeking an in‑office Technical Support Specialist to handle service calls, assist with parts orders, and provide post‑sales technical support by phone and email.

The role emphasizes strong customer service, problem solving, and the ability to read electrical schematics. Qualified candidates have 5+ years in HVAC or electrical fields, excellent communication skills, and solid computer proficiency.

Qualifications

• Minimum 5 years of HVAC or Electrical knowledge. (Commercial/Industrial experience preferred).
• Must know how to thoroughly read electrical schematics.
• Strong customer service skills.
• Ability to work under pressure and multitask.
• Ability to professionally communicate both verbally and written.
• Must be proficient on computers.
• Good problem solving skills a must.
• This is an in‑office role, not remote.

Responsibilities

• Handle technical support calls from both internal and external service technicians, installers, customers, as well as sales staff.
• Handle parts order calls and emails including part look up, part identification and part order processing.
• Provide post sales technical support including equipment troubleshooting and applications assistance via phone, and email.
• Log results of all calls into job service notes.
• Follow up on customer inquiries to ensure job completion and customer satisfaction.
• Approve and process warranty orders as needed.
• Complete special projects and training as requested by management.

Skills

HVAC knowledge

Electrical knowledge

Customer service

Multitasking

Verbal and written communication

Computer proficiency

Problem solving

Job description

Job Description

• Handle technical support calls from both internal and external service technicians, installers, customers, as well as sales staff.
• Handle parts order calls and emails including part look up, part identification and part order processing.
• Provide post sales technical support including equipment troubleshooting and applications assistance via phone, and email.
• Must demonstrate excellent customer service and a professional demeanor at all times.
• Log results of all calls into job service notes.
• Upon request, provide information such as submittal drawings, wiring diagrams, installation recommendations, or other information as needed.
• Follow up on customer inquiries to ensure job completion and customer satisfaction.
• Approve and process warranty orders as needed.
• Complete special projects and training as requested by management.

Qualifications

• Minimum 5 years of HVAC or Electrical knowledge. (Commercial/Industrial experience preferred)
• Must know how to thoroughly read electrical schematics.
• Strong customer service skills.
• Ability to work under pressure and multitask.
• Ability to professionally communicate both verbally and written.
• Must be proficient on computers.
• Good problem solving skills a must.
• This is an in‑office role, not remote.

Benefits

• Medical, dental and vision insurance
• Disability & life insurance based upon election of medical insurance
• 401k with employer match
• Paid holidays
• Paid time off (PTO) based upon tenure
• Flexible spending account (FSA)
• Tuition reimbursement
• Tenure awards
• Employee referral bonus program
• Relocation assistance

Salary

$65k-$95k base, negotiable dependent on experience, with additional monthly bonus based on productivity and profits.

EEO Statement

Captive-Aire Systems, Inc. is proud to be an equal opportunity workplace. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

To qualify, applicants must be legally authorized to work in the United States. At this time we are not able to consider applicants that require sponsorship, now or in the future, for employment visa status.