HVAC TB Service Manager

Johnson Controls, Inc.; Denver (CO); On-site; USD 94,000 - 142,000; Full time

Job summary

Johnson Controls is seeking a Service Account Leader to drive profitability and manage customer relationships for the Service business. You will set goals, monitor margins, and lead a diverse team including Technicians and Customer Service staff.

The role focuses on staffing, budgeting, forecasting, and ensuring safety compliance while delivering high quality service to the customer base.

Qualifications

• HVAC or building controls industry experience required.
• 3+ years of management in a service delivery environment.
• Strong written and verbal communication skills.
• Basic financial accounting experience expected.

Responsibilities

• Lead service customer accounts, including labor and material growth.
• Drive profitability and supervision of the service team.
• Develop employee capability and ensure safety program compliance.

Skills

People management

Customer service

Negotiation

Communication

Financial accounting

MS Office

Scheduling

Education

Technical school training or HVAC/building controls diploma

Diploma in Electronic or Mechanical Systems

Tools

MS Office

Job description

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

Responsible for Service customer account Leadership, including Labor and Material growth and execution of the Service business, for the team’s customer base. Drives profitability & productivity of the team. Manages customer relationship development and satisfaction. Responsible for employee development and retention and for safety program compliance.

How you will do it

Sets and monitors goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work. Drives L&M growth through Technicians and Team Leads. Leads the execution efforts of assigned Service business to include warranty-related customer issues. Responsible for procuring and mainlining fleet and tools inventory. Ensures consistency of delivery systems through supervision and audits of Technicians, Customer Service Agent and others who are part of the service delivery process. Reviews and approves all L&M quotations. Responsible for budgeting, forecasting, accounts payables/receivables. Responsible for maintaining appropriate staffing levels to accommodate existing and new business needs, hiring, training and transitioning new employees as well as the day-to-day performance of the service team, conducts formal performance reviews, and all related issues. Responsible for safety performance and program compliance.

What we look for

Required Technical school training or equivalent experience in HVAC or building controls industry. Three or more years of management experience in a similar service deliverable environment. Strong ability to prioritize work activities for the team, scheduling, and lead a diverse team. Strong interpersonal, customer service, negotiating skills. Demonstrated competence in writing and verbal communication skills. Basic financial accounting experience. Demonstrated proficiency in MS office products and basic Windows environment. Preferred Diploma in Electronic or Mechanical Systems. Two years prior experience in the HVAC or building controls industry. Five plus years in a service management role directing a similar service deliverable team.

Hiring Salary Range

HIRING SALARY RANGE: $94,300. - $142,000. (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at https://www.johnsoncontrols.com/careers

Equal Opportunity Statement

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Why Johnson Controls?

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.