HVAC Service Operations Manager 1

YDU JC Air Cond & Ref Inc.- Dubai; Phoenix (AZ); On-site; USD 92,000 - 139,000; Full time

Job summary

Johnson Controls, a global leader in thermal management and building systems, is seeking an experienced Service Delivery Leader to drive profitable service growth and ensure safe, customer-focused operations.

You will oversee people, processes and performance across service accounts, supervise Technicians and Team Leads, manage budgets and forecasts, and ensure high‑quality service delivery while upholding safety and compliance standards.

Qualifications

• Technical school training or equivalent experience in HVAC or building controls.
• 3+ years of management experience in a service delivery environment.
• Ability to prioritize work, manage scheduling, and lead a diverse team.
• Excellent interpersonal, customer service, and negotiation skills.
• Demonstrated proficiency in written and verbal communication.
• Basic financial and accounting knowledge.
• Proficiency with Microsoft Office in a Windows-based environment.

Responsibilities

• Set and track gross margin and profitability goals across accounts (PSAs and L&M).
• Drive L&M revenue growth by leading Technicians and Team Leads.
• Oversee budgeting, forecasting, and accounts payable/receivable activities.
• Lead hiring, onboarding, and performance reviews; foster a high-performing culture.
• Ensure safety programs and regulatory compliance.

Skills

HVAC industry

Service management

Team leadership

Scheduling

Customer service

Communication

Financial basics

Microsoft Office

Windows familiarity

Education

Diploma in Electronic or Mechanical Systems

Tools

Microsoft Office

Job description

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Role Purpose & Key Responsibilities

This role provides leadership and accountability for the successful delivery, growth, and profitability of the Service business. You will oversee people, processes, and performance to ensure consistent service excellence, strong financial results, and a safe, customer‑focused operation.

How You Will Make an Impact

Financial & Business Performance

• Set, track, and achieve gross margin and profitability goals across customer accounts, including Planned Service Agreements (PSAs) and Labor & Materials (L&M) work.
• Drive L&M revenue growth through effective leadership of Technicians and Team Leads.
• Review, approve, and ensure accuracy of all L&M quotations.
• Own budgeting, forecasting, and oversight of accounts payable and receivable activities.

Operational Leadership

• Lead execution of assigned Service business, including resolution of warranty‑related customer issues.
• Ensure consistent and high‑quality service delivery through direct supervision, audits, and performance management of Technicians, Customer Service Agents, and related staff.
• Procure and maintain fleet vehicles and tools inventory to support operational readiness and efficiency.

People Leadership & Workforce Planning

• Maintain appropriate staffing levels to support current and future business needs.
• Lead hiring, onboarding, training, and transition of new employees.
• Manage day‑to‑day team performance, conduct formal performance reviews, and address employee‑related issues as needed.
• Foster a collaborative, accountable, and high‑performing service culture.

Safety & Compliance

• Own safety performance and ensure full compliance with company safety programs and standards.
• Promote a proactive safety culture that protects employees, customers, and assets.

What We’re Looking For

Required Qualifications

• Technical school training or equivalent experience in the HVAC or building controls industry.
• Three (3) or more years of management experience in a service delivery environment.
• Strong ability to prioritize work, manage scheduling, and lead a diverse team.
• Excellent interpersonal, customer service, and negotiation skills.
• Demonstrated proficiency in written and verbal communication.
• Basic financial and accounting knowledge.
• Proficiency in Microsoft Office applications and a Windows‑based environment.

Preferred Qualifications

• Diploma in Electronic or Mechanical Systems.
• Two (2) or more years of hands‑on experience in HVAC or building controls.
• Five (5) or more years of experience in a service management role leading a comparable service delivery team.

HIRING SALARY RANGE: $92,400. - $139,000. (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-u

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.