HVAC Truck Based Service Manager

1008 Johnson Controls Inc.; St. Louis (MO); On-site; USD 92,000 - 139,000; Full time

Benefits offered by this job

Three weeks paid vacation

Competitive bonus program

401K and health benefits from day one

Job summary

Johnson Controls seeks a seasoned HVAC Truck Based Service Manager to lead a field service team across the customer base, driving profitability and growth while ensuring safety and quality in service delivery.

You will oversee staffing, budgeting, and performance management, developing technicians and customer relations, with emphasis on reliability and safety compliance in a dynamic service environment.

Qualifications

• HVAC or building controls technical training or equivalent experience.
• Minimum 3 years of management experience in a service-delivery environment.
• Ability to prioritize, schedule, and lead a diverse team.

Responsibilities

• Lead service account growth and execution for the assigned customer base.
• Set and monitor goals for gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials work.
• Drive L&M growth through Technicians and Team Leads.
• Lead execution of assigned service business, including warranty-related customer issues.
• Review and approve L&M quotations.
• Oversee budgeting, forecasting, and accounts payable/receivable activities.
• Maintain appropriate staffing levels to support existing and new business needs.
• Hire, train, transition, and develop new employees, and manage day-to-day performance of the service team.
• Conduct formal performance reviews and address related people-management issues.
• Support supervision and audits of Technicians, Customer Service Agents, and others involved in the service delivery process.

Skills

HVAC industry knowledge

Management experience

Scheduling

Customer service

Negotiation skills

Financial accounting

MS Office

Safety compliance

Communication skills

Education

Diploma in Electronic or Mechanical Systems

Tools

MS Office suite

Windows environment

Job description

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

HVAC Truck Based Service Manager

At Johnson Controls, our service teams help customers keep HVAC and building controls systems running reliably, safely, and efficiently. This role leads a truck-based service organization focused on customer account leadership, labor and material growth, team development, and strong service execution.

Role Overview

You will be responsible for leading service customer account activity across the team’s customer base, driving profitability and productivity, supporting customer relationship development and satisfaction, and ensuring employee development, retention, and safety program compliance.

Key Responsibilities

• Lead service customer account growth and execution for the assigned customer base.
• Set and monitor goals for gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work.
• Drive L&M growth through Technicians and Team Leads.
• Lead execution of assigned service business, including warranty-related customer issues.
• Review and approve L&M quotations.
• Oversee budgeting, forecasting, and accounts payable/receivable activities.
• Maintain appropriate staffing levels to support existing and new business needs.
• Hire, train, transition, and develop new employees, and manage day-to-day performance of the service team.
• Conduct formal performance reviews and address related people-management issues.
• Support supervision and audits of Technicians, Customer Service Agents, and others involved in the service delivery process.
• Procure and maintain fleet and tools inventory.
• Ensure safety performance and program compliance.

Qualifications

• Technical school training or equivalent experience in the HVAC or building controls industry.
• Three or more years of management experience in a similar service deliverable environment.
• Strong ability to prioritize work activities, manage scheduling, and lead a diverse team.
• Strong interpersonal, customer service, and negotiating skills.
• Demonstrated competence in written and verbal communication.
• Basic financial accounting experience.
• Demonstrated proficiency in MS Office products and the basic Windows environment.
• Nice to Have Diploma in Electronic or Mechanical Systems.
• Five years of prior experience in the HVAC or building controls industry.
• Five or more years in a service management role directing a similar service deliverable team.

How You Will Do It

Own customer outcomes with accountability, safety, and integrity in every decision. Stay close to the work, remove obstacles quickly, and focus on the issues that most affect customers and the team. Use clear goals, regular follow-up, and practical problem-solving to improve performance every day. Build trust across technicians, customer service, and leadership so the team wins together. Balance service execution, staffing, and financial results by staying organized and proactive. Coach a diverse workforce with union and non-union employees using clear communication and consistent expectations. Use audits, reviews, and operational discipline to strengthen service delivery and maintain standards.

Why Join Us

We offer a competitive base salary and a comprehensive bonus program. You will also receive three weeks of paid vacation in a calendar year, holidays, sick time, and three PTO days per calendar year. Our benefits package includes 401K, medical, dental, and vision care available day one. You will have access to extensive product and on-the-job/cross-training opportunities, an encouraging and collaborative team environment, dedication to safety through our Zero Harm policy, scheduling and management support, and JCI employee discount programs through The Loop by Perk Spot.

HIRING SALARY RANGE

$92,400 - $138,900 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile.

Other Hiring Notes

To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law.

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.