HVAC Truck Based Service Manager

YDU JC Air Cond & Ref Inc.- Dubai; Miami (FL); On-site; USD 92,000 - 115,000; Full time

Benefits offered by this job

Bonus plan

15 days vacation first year

401(k) plan

Medical insurance

Dental insurance

Vision care

Job summary

Johnson Controls in Augusta, Georgia seeks a service leader to direct a truck-based HVAC service team, focusing on profitability, safety and customer satisfaction.

You will manage day-to-day service delivery, staffing and development, and lead performance reviews while upholding our Zero Harm safety policy. The role offers a competitive salary, bonus plan, and comprehensive benefits, including 401(k), medical, dental, and vision care.

Qualifications

• Technical school training or equivalent in HVAC/building controls.
• 3+ years of management experience in a similar service-deliverable environment.
• Strong ability to prioritize work activities, manage scheduling, and lead a diverse team.
• Strong interpersonal, customer service, and negotiating skills.
• Demonstrated written and verbal communication skills.
• Basic financial accounting experience.
• Demonstrated proficiency in MS Office products and a basic Windows environment.
• Nice to Have Diploma in Electronic or Mechanical Systems.
• Two years of prior experience in the HVAC or building controls industry.
• Five or more years in a service management role directing a similar service-deliverable team.

Responsibilities

• Set and monitor gross margin and profitability goals for customer accounts.
• Drive L&M growth through Technicians and Team Leads.
• Lead execution of assigned service business, including warranty-related issues.
• Manage procurement and maintenance of fleet and tools inventory.
• Ensure consistency of delivery systems through supervision and audits.
• Review and approve L&M quotations.
• Support budgeting, forecasting and A/P-A/R activities.
• Maintain staffing levels, including hiring and training.

Skills

Management experience

HVAC knowledge

Customer service

Negotiation skills

Strong communication

MS Office proficiency

Team leadership

Education

Technical school training or equivalent in HVAC/building controls

Diploma in Electronic or Mechanical Systems

Job description

Join Johnson Controls in Augusta, Georgia, and help lead a truck-based HVAC service team that supports smart, healthy, and sustainable buildings. In this role, you will guide service execution, strengthen customer relationships, and support the team’s performance, development, and safety.

Role Overview

This position is responsible for service customer account leadership across a defined customer base, including labor and material growth, profitability, customer satisfaction, and employee development. You will manage day-to-day service delivery, support staffing and performance needs, and help ensure safe, consistent execution of the business.

Key Responsibilities

• Set and monitor gross margin and profitability goals for customer accounts, including planned service agreements and Labor & Materials (L&M) work.
• Drive L&M growth through Technicians and Team Leads.
• Lead execution of assigned service business, including warranty-related customer issues.
• Manage the procurement and maintenance of fleet and tools inventory.
• Ensure consistency of delivery systems through supervision and audits of Technicians, Customer Service Agents, and other service-delivery roles.
• Review and approve L&M quotations.
• Support budgeting, forecasting, and accounts payable/receivable activities.
• Maintain appropriate staffing levels, including hiring, training, transitions, and day-to-day team performance management.
• Conduct formal performance reviews and address related employee issues.
• Account for safety performance and program compliance.

How You Will Do It

Own outcomes with accountability by balancing customer impact, safety, quality, and financial performance in daily decisions. Stay close to the work by understanding field needs, removing obstacles for technicians, and responding quickly to service issues. Improve every day by using clear goals, candid reviews, and practical problem-solving to strengthen margins, staffing, and execution. Win as one team by building trust across technicians, team leads, customer service, and support partners.

Qualifications

• Technical school training or equivalent experience in the HVAC or building controls industry.
• Three or more years of management experience in a similar service-deliverable environment.
• Strong ability to prioritize work activities, manage scheduling, and lead a diverse team.
• Strong interpersonal, customer service, and negotiating skills.
• Demonstrated written and verbal communication skills.
• Basic financial accounting experience.
• Demonstrated proficiency in MS Office products and a basic Windows environment.
• Nice to Have Diploma in Electronic or Mechanical Systems.
• Two years of prior experience in the HVAC or building controls industry.
• Five or more years in a service management role directing a similar service-deliverable team.

Why Join Us

Johnson Controls offers a competitive salary, a bonus plan based on individual, group, and corporate performance, 15 days of vacation in the first year, and a comprehensive benefits package including 401(k), medical, dental, and vision care available on day one. You will also join an encouraging, collaborative team environment with a strong commitment to safety through our Zero Harm policy.

Hiring Salary Range

$92,400-$115,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range.

To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls.

Equal Employment Opportunity

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

If you are an individual with a disability and you require an accommodation during the application process.

About Johnson Controls

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.