HVAC Service Technician with Growth & AI Coaching

CastleWorks; Dublin (CA); On-site; USD 32,000 - 47,000; Full time

Job summary

Moore Mechanical is seeking skilled HVAC Service Technicians who balance great hands-on skills with strong people skills. You’ll diagnose complex systems, recommend replacements, and help homeowners upgrade aging equipment while delivering a 5-star customer experience.

The role emphasizes ongoing training, growth opportunities, and a supportive team culture. You should be able to lift heavy loads, pass background checks, and hold a valid CA driver’s license.

Qualifications

• Three+ years of experience servicing residential and commercial HVAC systems.
• Strong diagnostics, repair, and servicing skills across HVAC equipment.
• Excellent communication and customer service abilities.
• Ability to follow directions from management and work independently.
• Physically capable of lifting and operating in varying environments.

Responsibilities

• Conduct thorough system inspections to diagnose issues and provide solution-based recommendations.
• Proactively generate leads for equipment replacement and coordinate with Sales Advisors.
• Identify and sell large-ticket repairs when appropriate to extend system life.
• Leverage AI tools to analyze customer interactions and sharpen communication.
• Build rapport with customers and deliver a 5-star experience.
• Explain health, function, and lifespan of HVAC systems to help informed decisions.
• Maintain a structured daily schedule and communicate with the office team.
• Ensure safety, efficiency, and compliance with policies and procedures.
• Keep the work vehicle clean and report maintenance needs.

Skills

Diagnostics

Customer service

Communication

Mechanical aptitude

Independent work

Tools

Lennox equipment

Carrier equipment

HVAC diagnostic tools

Job description

Moore Mechanical is seeking skilled HVAC Service Technicians who balance great hands-on skills with strong people skills. You’ll diagnose complex systems, recommend replacements, and help homeowners upgrade aging equipment while delivering a 5-star customer experience.

The role emphasizes ongoing training, growth opportunities, and a supportive team culture. You should be able to lift heavy loads, pass background checks, and hold a valid CA driver’s license.