HVAC Service Technician II – Residential/Light Commercial

2240 Service Experts Heating & AC LLC; Upper Darby (Delaware County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Top pay with incentives

PTO 24 days first year

29 paid days after 2nd year

Career growth across the U.S.

Company-provided smartphone/tablet/un폼

Medical, dental, vision insurance

401(k) with company match

Life insurance

Disability insurance

Legal and pet insurance options

Training Academy

Job summary

Service Experts Heating & AC LLC is hiring a field service technician to diagnose and repair residential and light commercial HVAC systems. You will communicate with customers, schedule and perform maintenance, and promote service offerings while representing the company professionally.

The role requires 2+ years in HVAC with EPA and safety certifications, along with the ability to read wiring diagrams and troubleshoot complex systems.

Qualifications

• High school diploma or GED with additional training and 2+ years' experience in HVAC with technical training certification required.
• Must possess all valid licensing or certification as required by federal, state, provincial, or local laws for the geographical work area.
• EPA and safety certifications required.
• Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories.
• Proficient mechanical aptitude and the ability to operate all necessary tools and equipment.
• Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment.
• Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision.
• Proficient and able to install a basic duct fitting.
• Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
• Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns.
• Effective and efficient time-management and organizational skills.

Responsibilities

• Works under general supervision to perform residential and/or light commercial service and maintenance calls.
• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner.
• Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner.
• Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks.
• Completes routine maintenance and equipment cleaning as needed or required.
• Responsible for delivery and removal of parts and equipment needed to complete service work.
• Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer.
• Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability.
• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction.
• Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.
• Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for.
• Represents the company professionally, honestly, and ethically in all business matters and activities.
• Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed.
• Performs similar/other duties as needed or assigned.
• Regular, reliable attendance.

Job description

Service Experts Heating & AC LLC is hiring a field service technician to diagnose and repair residential and light commercial HVAC systems. You will communicate with customers, schedule and perform maintenance, and promote service offerings while representing the company professionally.

The role requires 2+ years in HVAC with EPA and safety certifications, along with the ability to read wiring diagrams and troubleshoot complex systems.