HVAC Service Technician II — Expert Home Diagnostics

Service Experts; Gilbert (AZ); On-site; USD 52,000 - 76,000; Full time

Job summary

Service Experts in Gilbert, AZ is seeking an experienced HVAC service professional to diagnose and repair residential and light commercial equipment. You will perform routine maintenance, troubleshoot systems, and ensure customer satisfaction while working with dispatch and field supervisors.

The role requires strong diagnostic abilities, compliance with safety standards, physical stamina to handle ladders and heavy components, and excellent communication with customers to promote service

Qualifications

• High school diploma or GED with additional training and 2 to 4 years’ experience in HVAC with technical training certification required.
• EPA and safety certifications required.
• Must possess all valid licensing or certification as required by laws for the geographical work area.
• Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories.
• Proficient mechanical aptitude and ability to operate all necessary tools and equipment.
• Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment.
• Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision.
• Proficient and able to install a basic duct fitting.
• Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
• Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns.
• Effective and efficient time-management and organizational skills.
• Valid driver’s license with acceptable driving record.
• Available to work flexible hours and on-call shifts as needed.
• Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units.
• Ability to lift up to 75 pounds and carry items up to 50 pounds.

Responsibilities

• Works under minimal supervision to perform residential and/or light commercial service and maintenance calls.
• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner.
• Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner.
• Inspects equipment and performs diagnostics to identify potential problems to prevent breakdowns or callbacks.
• Completes routine maintenance and equipment cleaning as needed.
• Responsible for delivery and removal of parts and equipment needed to complete service work.
• Using hand-held device records all required information on customer call and completes forms and paperwork neatly.
• Communicates with dispatch to ensure accurate status reports while on duty.
• Promotes products and services to the customer and generates replacement sales leads.
• Ensures company property, vehicles, and tools are properly maintained and accounted for.

Skills

Communication

Customer service

Time management

Organizational skills

Reading wiring diagrams

Electrical troubleshooting

Physical strength

Valid driver’s license

Flexibility/on-call

Safety awareness

Education

High school diploma or GED

HVAC technical training certification

EPA certification

Tools

Hand-held diagnostic device

HVAC service tools

Ladder safety equipment

Job description

Service Experts in Gilbert, AZ is seeking an experienced HVAC service professional to diagnose and repair residential and light commercial equipment. You will perform routine maintenance, troubleshoot systems, and ensure customer satisfaction while working with dispatch and field supervisors.

The role requires strong diagnostic abilities, compliance with safety standards, physical stamina to handle ladders and heavy components, and excellent communication with customers to promote service