HVAC Service Technician I: Diagnose, Repair & Delight Customers

Service Experts LLC

Raleigh (NC)

On-site

USD 42,000 - 62,000

Full time

14 days+

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Job summary

Service Experts Heating & Air Conditioning in Raleigh, NC, is seeking a Service Technician I to diagnose and service residential and light commercial HVAC equipment with minimal supervision. You will communicate with customers, analyze problems, and ensure satisfaction while promoting services and maintaining company standards.

The role requires EPA and safety certifications, a high school diploma or GED, and a valid driver's license.

Qualifications

High school diploma or GED with HVAC training.
1–5 years HVAC experience.
EPA and safety certifications required.
Valid driver’s license with acceptable driving record.
Ability to read wiring diagrams and troubleshoot electrical systems.
Willingness to work flexible hours and on‑call shifts.
Excellent customer service and communication skills.

Responsibilities

Diagnose, troubleshoot, and repair residential and light commercial HVAC equipment.
Communicate with customers to answer questions and ensure satisfaction.
Inspect equipment, perform diagnostics, and complete routine maintenance.
Deliver and remove parts and equipment needed for service calls; complete paperwork.
Collaborate with dispatch to provide accurate status reports and updates.
Promote products and services to customers and document sales leads.