HVAC Service Technician: Grow to Master Tech

gsm-jobs; Gastonia (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Paid Holidays

Health Insurance

Dental and Vision Insurance

401(k) Retirement Plan

Profit Sharing Program

Life Insurance

Short-Term Disability Coverage

Company Vehicle

Branded Uniforms

Company-Paid Training & Professional

Job summary

GSM Services in the Charlotte area is seeking an HVAC Service Technician to perform routine and complex maintenance and repairs with a focus on comfort and peace of mind for customers. You will advance toward Master Service Technician within two years, while receiving training and competitive benefits.

The role demands strong customer service, technical excellence, and mentorship of trainees, with responsibilities spanning inspections, preventive maintenance, and on-call support as needed.

Qualifications

• Valid NC or SC Driver’s License with clean driving record.
• EPA Certification – Type I & II required.
• NATE Certification – Core & at least one specialty required.
• High School Diploma or GED.
• Ability to read and write English at a high school level.
• Must pass a pre-employment drug screen.
• Minimum continuing education: 8 hours/year (Residential Service focus).
• Callbacks must remain at or below 5%.
• Call completion rate must remain at or above 95%.

Responsibilities

• Perform service agreement calls (commercial & residential), including: Full equipment inspection and operational checks; Filter changes/cleaning, coil cleaning, temperature & electrical readings; Preventative maintenance tasks and occasional repairs.
• Train technician trainees in diagnostic and servicing techniques.
• Maintain accurate documentation for service agreement customers (inspection sheets, reports).
• Ensure proper condition and inventory of all tools, equipment, and parts used.
• Keep company vehicle clean and presentable inside and out.
• Adhere to GSM’s professional appearance and uniform standards.
• Use flat-rate pricing to quote and perform repairs with customer approval.
• Sell residential service agreements, accessories, and extended warranties as appropriate.
• Generate leads for system replacements and pass to the sales team.
• Provide on-call and extreme weather support when needed, including backing up other techs.
• Support installation departments as needed (residential or commercial).
• Participate in GSM and manufacturer training (Carrier, distributors, etc.).
• Work each day until all assigned tasks are complete – The Sundown Rule.
• Other duties as assigned by leadership.

Skills

Communication skills

Mentoring skills

Strong work ethic

Education

High School Diploma or GED

Valid Driver's License

EPA Certification – Type I & II

NATE Certification – Core & at least one specialty

Job description

GSM Services in the Charlotte area is seeking an HVAC Service Technician to perform routine and complex maintenance and repairs with a focus on comfort and peace of mind for customers. You will advance toward Master Service Technician within two years, while receiving training and competitive benefits.

The role demands strong customer service, technical excellence, and mentorship of trainees, with responsibilities spanning inspections, preventive maintenance, and on-call support as needed.