HVAC Service Technician - Experienced (Residential)

gsm-jobs; Gastonia (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Paid Holidays

Health Insurance

Dental and Vision Insurance

401(k) Retirement Plan

Profit Sharing Program

Life Insurance

Short-Term Disability Coverage

Company Vehicle

Branded Uniforms

Company-Paid Training & Professional

Job summary

GSM Services in the Charlotte area is seeking an HVAC Service Technician to perform routine and complex maintenance and repairs with a focus on comfort and peace of mind for customers. You will advance toward Master Service Technician within two years, while receiving training and competitive benefits.

The role demands strong customer service, technical excellence, and mentorship of trainees, with responsibilities spanning inspections, preventive maintenance, and on-call support as needed.

Qualifications

• Valid NC or SC Driver’s License with clean driving record.
• EPA Certification – Type I & II required.
• NATE Certification – Core & at least one specialty required.
• High School Diploma or GED.
• Ability to read and write English at a high school level.
• Must pass a pre-employment drug screen.
• Minimum continuing education: 8 hours/year (Residential Service focus).
• Callbacks must remain at or below 5%.
• Call completion rate must remain at or above 95%.

Responsibilities

• Perform service agreement calls (commercial & residential), including: Full equipment inspection and operational checks; Filter changes/cleaning, coil cleaning, temperature & electrical readings; Preventative maintenance tasks and occasional repairs.
• Train technician trainees in diagnostic and servicing techniques.
• Maintain accurate documentation for service agreement customers (inspection sheets, reports).
• Ensure proper condition and inventory of all tools, equipment, and parts used.
• Keep company vehicle clean and presentable inside and out.
• Adhere to GSM’s professional appearance and uniform standards.
• Use flat-rate pricing to quote and perform repairs with customer approval.
• Sell residential service agreements, accessories, and extended warranties as appropriate.
• Generate leads for system replacements and pass to the sales team.
• Provide on-call and extreme weather support when needed, including backing up other techs.
• Support installation departments as needed (residential or commercial).
• Participate in GSM and manufacturer training (Carrier, distributors, etc.).
• Work each day until all assigned tasks are complete – The Sundown Rule.
• Other duties as assigned by leadership.

Skills

Communication skills

Mentoring skills

Strong work ethic

Education

High School Diploma or GED

Valid Driver's License

EPA Certification – Type I & II

NATE Certification – Core & at least one specialty

Job description

About GSM Services

GSM Services is a 4th-generation family-owned business, proudly serving the Greater Charlotte area for nearly 100 years. We’ll celebrate our centennial in 2027, a testament to our stability and commitment to excellence. Our focus is on commercial roofing and air conditioning services within a 50-mile radius of Charlotte, NC, and the majority of our projects are negotiated with repeat customers who trust us for quality and reliability.

The great people we add to our team enjoy a fun, friendly workplace where we provide training and benefits to allow us to keep them for years. Our high standards and uncompromising commitment to customer satisfaction has made GSM Services a success and a great place to work. We are always looking for qualified individuals who are willing to provide the highest quality of work possible. GSM Services wants to be the best place to work in our region and it takes teamwork to come together, work together and succeed together.

Position Summary:

As an HVAC Service Technician at GSM Services, you are a proven professional who has met the expectations of a Service Technician Apprentice and are advancing in skill and responsibility. You will perform a variety of routine and complex HVAC maintenance and repair tasks while upholding the GSM mission of providing Comfort and Peace of Mind to our customers. This role requires a commitment to technical excellence, strong customer service, mentorship, and consistent performance. Within two years, proficiency in all listed duties is expected, positioning you for advancement toward Master Service Technician.

Key Responsibilities:

• Perform service agreement calls (commercial & residential), including:
  • Full equipment inspection and operational checks
  • Filter changes/cleaning, coil cleaning, temperature & electrical readings
  • Preventative maintenance tasks and occasional repairs (motors, coils, contactors, boards, etc.)
• Train technician trainees in diagnostic and servicing techniques
• Maintain accurate documentation for service agreement customers (inspection sheets, reports)
• Ensure proper condition and inventory of all tools, equipment, and parts used
• Keep company vehicle clean and presentable inside and out
• Adhere to GSM’s professional appearance and uniform standards
• Use flat-rate pricing to quote and perform repairs with customer approval
• Sell residential service agreements, accessories, and extended warranties as appropriate
• Generate leads for system replacements and pass to the sales team
• Provide on-call and extreme weather support when needed, including backing up other techs
• Support installation departments as needed (residential or commercial)
• Participate in GSM and manufacturer training (Carrier, distributors, etc.)
• Work each day until all assigned tasks are complete – The Sundown Rule
• Other duties as assigned by leadership

Qualifications & Requirements:

• Valid NC or SC Driver’s License with clean driving record
• EPA Certification – Type I & II required
• NATE Certification – Core & at least one specialty required
• High School Diploma or GED
• Ability to read and write English at a high school level
• Must pass a pre-employment drug screen
• Minimum continuing education: 8 hours/year (Residential Service focus)
• Callbacks must remain at or below 5%
• Call completion rate must remain at or above 95%

Success in This Role:

• Professionalism and courtesy at all times – customers and coworkers alike
• Reliable attendance and a strong work ethic
• Technical proficiency and safety-conscious mindset
• Strong communication and mentoring skills
• Positive contribution to GSM’s mission, culture, and values

Benefits & Perks

At GSM Services, we believe in taking great care of our team—on and off the job. Our coworkers enjoy a comprehensive benefits package designed to support your health, growth, and overall quality of life, including:

• Paid Time Off (PTO) to recharge and enjoy life outside of work
• Paid Holidays throughout the year
• Health Insurance with quality coverage options
• Dental and Vision Insurance
• 401(k) Retirement Plan with company support
• Profit Sharing Program—your contribution helps us grow, and you share in the success
• Life Insurance paid by the company
• Short-Term Disability Coverage
• Company Vehicle (role-dependent)
• Branded Uniforms provided at no cost
• Company-Paid Training & Professional Development
• Tuition Reimbursement to support continued education
• Apprenticeship Opportunities for skill-building and career progression
• Recruitment Incentive Bonus Program
• Gym Membership Program
• Health & Wellness Program
• A Supportive, People-First Workplace Culture