HVAC Service Technician — Expert Home Comfort & Growth

Socket.dev; Charlotte (NC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Medical insurance

401(k)

Paid time off

Job summary

Socket.dev in Charlotte, NC is seeking an experienced HVAC Service Technician to diagnose, repair, and maintain residential heating and cooling systems on a day-to-day basis. You’ll explain findings clearly to homeowners and present repair options without pressure, delivering quality workmanship and a positive customer experience on every call.

You will participate in on-call rotations, maintain service documentation, and use state-of-the-art diagnostic tools.

Qualifications

• Five years of residential HVAC service experience requested, but not required.
• Strong diagnostic and troubleshooting skills.
• Experience servicing a variety of residential HVAC systems and equipment.
• Working knowledge of electrical components, airflow, controls, and refrigeration.
• EPA certification preferred.
• NATE certification, manufacturer training, or additional HVAC credentials are a plus.
• Excellent communication and customer-service skills.
• Valid driver’s license with a driving record that meets company requirements.
• Dependable, self-motivated, and ready to be part of a team.
• Commitment to quality workmanship and doing the right thing.
• Ability to lift and carry up to 50 pounds, with or without reasonable accommodation.

Responsibilities

• Diagnose and troubleshoot residential heating and cooling systems.
• Repair and maintain air conditioners, heat pumps, gas furnaces, mini-splits, and air handlers.
• Address airflow, ductwork, zoning, thermostat, control, refrigerant, and indoor air quality concerns.
• Perform system inspections and preventative maintenance.
• Identify safety, efficiency, and performance concerns.
• Clearly explain findings and recommended solutions to homeowners.
• Present appropriate repair and replacement options without pressure or unnecessary upselling.
• Deliver a professional, positive customer experience on every call.
• Maintain accurate service documentation, estimates, and invoices.
• Communicate with dispatch, management, and other members of the team.
• Keep your company vehicle clean, organized, and stocked.
• Participate in the on-call rotation.
• Follow company safety, quality, and refrigerant-handling standards.
• Participate in ongoing technical and professional training.

Skills

Diagnostics

Troubleshooting

Customer service

HVAC systems

Communication skills

Tools

Diagnostic tools

Electrical testing tools

Job description

Socket.dev in Charlotte, NC is seeking an experienced HVAC Service Technician to diagnose, repair, and maintain residential heating and cooling systems on a day-to-day basis. You’ll explain findings clearly to homeowners and present repair options without pressure, delivering quality workmanship and a positive customer experience on every call.

You will participate in on-call rotations, maintain service documentation, and use state-of-the-art diagnostic tools.