HVAC Service Technician I - Diagnostics & Maintenance

Service Experts LLC; Charlotte (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

Service Experts Heating & Air Conditioning is seeking a Service Technician I in Charlotte, NC. Under supervision, you will diagnose and service residential and light commercial HVAC systems, communicating with customers to explain issues and resolve problems.

You will inspect equipment, perform maintenance, and ensure accurate paperwork. The role emphasizes high-quality customer service and opportunities to promote products and services during visits.

Qualifications

• Requires 2+ years of experience in residential or light commercial HVAC service.
• High School Diploma or GED is required.
• Customer-focused, professional communication and timely issue resolution are essential.

Responsibilities

• Perform diagnostic and service work on HVAC equipment and accessories.
• Communicate with customers to answer questions and resolve problems.
• Inspect equipment and perform maintenance to prevent breakdowns.
• Record service details using a handheld device and complete paperwork accurately.
• Coordinate with dispatch to report status and ensure timely arrivals.
• Promote products and services to customers and capture sales leads.

Skills

Diagnostic & troubleshooting

Customer communication

Problem solving

Service & maintenance

Upsell opportunities

Documentation accuracy

Education

High School Diploma/GED

Tools

Hand-held device

Diagnostic equipment

Job description

Service Experts Heating & Air Conditioning is seeking a Service Technician I in Charlotte, NC. Under supervision, you will diagnose and service residential and light commercial HVAC systems, communicating with customers to explain issues and resolve problems.

You will inspect equipment, perform maintenance, and ensure accurate paperwork. The role emphasizes high-quality customer service and opportunities to promote products and services during visits.