HVAC Service Technician (Commercial/Industrial)

Trueline; Franklin (MA); On-site; USD 94,000 - 125,000; Full time

Benefits offered by this job

ESOP

Profit sharing

Year-end bonus

Company vehicle

Gas card

Phone

iPad

Tools provided

Safety gear

Medical coverage

Dental & vision

Life insurance

Disability coverage

On-call rotation

Overtime

Job summary

Trueline, based in Massachusetts, is seeking experienced HVAC Service Technicians to join its ESOP-owned service team. You’ll troubleshoot, repair, and maintain commercial and industrial HVAC systems on a daytime schedule with a growing team behind you.

You’ll service customers across MA, southern New Hampshire, and northern Rhode Island, perform start-ups and preventive maintenance, handle on-call emergencies, and document all work accurately in service software while upholding safety standards.

Qualifications

• 2+ years of commercial or industrial HVAC service experience.
• Ability to independently diagnose and repair complex commercial HVAC systems.
• EPA certification, MA Refrigeration/Oil Burner license, OSHA 10, and MA driver license.
• Willingness to join on-call rotation and work on rooftops/outdoors.

Responsibilities

• Troubleshoot, diagnose, and repair commercial and industrial HVAC systems, equipment, and components.
• Install and start-up of commercial HVAC equipment.
• Perform preventive maintenance and inspections to company standards.
• Work on chillers, cooling towers, pumps, and electrical components.
• Handle service calls across MA, southern NH, and northern RI.
• Participate in on-call rotation and respond to emergency service calls.
• Document all work in the service software and submit on time.
• Follow THA and safety procedures and keep stakeholders informed.

Skills

HVAC troubleshooting

On-call readiness

Customer service

Education

High school diploma or GED

EPA certification

Massachusetts Refrigeration License or Oil Burner License

OSHA 10 certification

Valid Class D driver's license

Tools

Field service software

Job description

We are seeking experienced HVAC Service Technicians to join the growing service team. The team is based out of Massachusetts, and serves customers across Massachusetts, southern New Hampshire, and northern Rhode Island. You'll troubleshoot, repair, and maintain commercial and industrial HVAC systems, on a steady daytime schedule with a growing team behind you.

As an employee-owned company, they share their success through an ESOP, annual profit sharing that has paid out every year for more than a decade, and a year-end bonus. Every tech is fully equipped with a company vehicle, gas card, phone, iPad, tools, safety gear, and uniforms.

What You'll Do as the HVAC Service Technician:

• Troubleshoot, diagnose, and repair commercial and industrial HVAC systems, equipment, and components
• Perform installations and start-ups of commercial HVAC equipment
• Complete preventive maintenance and inspections to company standards
• Work on chilled water systems, chillers, cooling towers, pumps, controls, and electrical components
• Handle service calls across Massachusetts, southern New Hampshire, and northern Rhode Island
• Take part in the on-call rotation and respond to emergency service calls
• Document all work accurately in the company's service software or work orders and submit it on time
• Complete daily task hazard analysis (THA) documentation and follow all safety procedure.
• Keep the Service Field Manager, customers, and team members informed on job status and issues
• Build strong customer relationships through professional, high-quality service

Must-Haves as the HVAC Service Technician:

• 2+ years of commercial or industrial HVAC service experience
• Ability to independently diagnose and repair complex commercial HVAC systems
• EPA certification
• Massachusetts Refrigeration License or Oil Burner License. Candidates with an equivalent out-of-state license or actively working toward their MA license will also be considered.
• OSHA 10 certification
• Valid Class D driver's license
• High school diploma or GED
• Comfort using an iPhone, iPad, and field service software
• Willingness to join the on-call rotation and back up emergency on-call technicians
• Ability to work on rooftops, in mechanical and boiler rooms, and outdoors in all weather, and to lift up to 100 lbs occasionally

Nice-to-Haves as the HVAC Service Technician:

• Vocational or technical training in HVAC or mechanical trades
• Experience with centrifugal and reciprocating chillers, cooling towers, and chilled water systems
• Strong electrical troubleshooting skills on HVAC equipment
• Rhode Island or New Hampshire licensing in addition to Massachusetts
• Experience with Raken or similar field service apps

Our Client Offers:

• Hourly pay of $45-$60, depending on experience
• Employee stock ownership (ESOP) with a five-year vesting schedule
• Annual profit sharing, paid out every year for more than a decade
• Discretionary year-end bonus based on company profits, typically paid in February or March
• Overtime opportunities throughout the year, plus occasional prevailing wage work on public sector projects
• Company service vehicle, gas card, phone, and iPad
• All tools provided beyond basic hand tools, plus full safety equipment, including harnesses, and uniforms
• Medical coverage through Harvard Pilgrim with 60% of premiums paid by the company, plus dental and vision
• Short-term disability and company-paid life insurance, with optional additional life and other voluntary coverage
• Steady Monday-Friday day schedule, 7:00 AM-3:30 PM, with an on-call rotation
• A growing service team at a long-established commercial mechanical contractor

Trueline and its clients are unabashed equal-opportunity employers committed to a diverse workforce. We welcome smart and ambitious applicants and recruit, refer, hire, place, and promote without regard to race, color, gender, religion, national origin, ancestry, citizenship, disability, age, sexual orientation, or any other characteristic protected by federal or state law.