HVAC Service Technician

Sierra Air; Truckee (CA); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

80% premiums paid

Long term disability

Employee Tool Program

401(k) match up to 4%

Job summary

Sierra Air in Truckee, CA is seeking a Service Technician who travels to customers' homes to diagnose and repair HVAC equipment, completing required paperwork and collecting for the completed job. The role requires maintaining communication with the office and keeping the service vehicle stocked and orderly.

Expect to participate in ongoing training, meet safety requirements (NATE within 1 year, OSHA 10/30), and work a Monday–Friday schedule with some weekends and on-call rotations.

Qualifications

• NATE certification within 1 year of hire
• OSHA 10 or OSHA 30 required
• 3 years of HVAC experience required

Responsibilities

• Diagnose, repair, and maintain all types of residential equipment on the first visit
• Communicate with office staff and dispatcher throughout the day
• Complete service tickets and collect payment when required
• Maintain neat and stocked service vehicle and tools
• Respond to management requests and on-call rotations

Skills

Professional demeanor

Strong communication

Good driving record

Team player

Problem solving

Education

NATE certified

OSHA 10/30

HVAC experience: 3 years

Job description

Service Technicians report to the Service Manager and are responsible for traveling to Customers’ homes, diagnosing and repairing all types of HVAC equipment, completing required paperwork, and collecting for the completed job. The Service Technician is also responsible for maintaining communication with the office staff in order to foster a cohesive service operation.

Daily Job Tasks

• Diagnose, repair and maintain all types of residential equipment properly the first time at a customer's location
• Be neat and clean at all times; keep the work vehicle and equipment the same
• Attend all training classes and seminars to maintain expertise in the field
• Take direction regarding scheduling from dispatcher
• Keep the Dispatcher informed at all times of the progress throughout the day
• Fill out service tickets for maintenance and service work while on the job
• Collect payment for services rendered when required
• Follow through on job problems and communicate issues with Service Dispatcher
• Keep abreast of all company sales promotions and pricing
• Turn in all paperwork to office making sure it is filled out completely and accurately in the field
• Responsible for having all minimum required stock on truck at all times
• Recommend/sell equipment, service agreements, duct cleanings and accessories when it is requested by the customer or is in the best interest of the customer to do so
• Other tasks as requested by management

Requirements

• NATE certified (required within 1 year of date of hire)
• OSHA 10 or OSHA 30
• 3 years of HVAC Experience

Required Qualifications

• Ability to represent Sierra Air Inc. in a professional manner with customers, vendors, staff and the general public
• Work well under pressure
• Must have valid drivers’ license and a good driving record
• Must have all required tools
• Good communicator – works well with different customers and office personality styles.
• Ability to handle difficult customer/diagnostic issues
• Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events
• Must be able to pass a drug test and background check

Benefits offered the 1st of the month, 30 days after hire.

• 80% of Medical/dental/vision premiums paid by company for the employee
• Optional long term disability
• Employee Tool Program

Benefits offered after 90 days

• 401(k) retirement plan - Company will match up to 4%

Working Conditions:

Work will be performed in both indoor and outdoor settings, in various weather conditions. Lifting up to 70lbs required. Must be able to work in attics, crawl spaces, on rooftops, ladders, and from other heights.

Schedule:

Monday – Friday, some weekends, and as a part of an on-call rotation

Pay Range

$60,000 - $100,000 USD

About Sierra Air:

Sierra Air has installed over 30,000 heating and cooling systems in this area since 1986. We’ve earned a great reputation for providing our customers with friendly, reliable service and practical solutions that result in year-round comfort and savings. Honesty, integrity, and excellent customer service is our constant goal and top priority.

As set forth in Sierra Air’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.