HVAC Service Technician

Sierra Air Inc; Reno (NV); On-site; USD 60,000 - 100,000; Full time

Job summary

Sierra Air Inc is seeking a Service Technician to travel to customers' homes in Reno, NV, diagnose and repair HVAC systems, and maintain clear communication with office staff. The role requires EPA and NATE certifications, along with OSHA training and 3 years of HVAC experience.

You will collect payments, complete paperwork, and upsell service options where appropriate. Work involves indoor/outdoor conditions, lifting, and potential on-call rotation.

Qualifications

• EPA Certification
• NATE certification required within 1 year of hire
• OSHA 10 or OSHA 30
• 3 years of HVAC experience

Responsibilities

• Diagnose, repair and maintain all types of residential HVAC equipment at customer's location—first-time fix where possible
• Keep the work vehicle and tools neat and organized at all times
• Attend training classes to maintain expertise in the field
• Take scheduling directions from dispatcher and keep them informed of progress
• Fill out service tickets in the field and collect payment when required
• Recommend/sell service agreements, duct cleanings and accessories when appropriate
• Follow up on issues with Service Dispatcher and ensure paperwork is complete
• Maintain minimum stock on the truck at all times

Skills

Professional communication

Valid driver's license

Customer service

Ability to pass drug/background

Job description

Service Technicians report to the Service Manager and are responsible for traveling to Customers' homes, diagnosing and repairing all types of HVAC equipment, completing required paperwork, and collecting for the completed job. The Service Technician is also responsible for maintaining communication with the office staff in order to foster a cohesive service operation.

Daily Job Tasks

• Diagnose, repair and maintain all types of residential equipment properly the first time at a customer's location
• Be neat and clean at all times; keep the work vehicle and equipment the same
• Attend all training classes and seminars to maintain expertise in the field
• Take direction regarding scheduling from dispatcher
• Keep the Dispatcher informed at all times of the progress throughout the day
• Fill out service tickets for maintenance and service work while on the job
• Collect payment for services rendered when required
• Follow through on job problems and communicate issues with Service Dispatcher
• Keep abreast of all company sales promotions and pricing
• Turn in all paperwork to office making sure it is filled out completely and accurately in the field
• Responsible for having all minimum required stock on truck at all times
• Recommend/sell equipment, service agreements, duct cleanings and accessories when it is requested by the customer or is in the best interest of the customer to do so
• Other tasks as requested by management

Requirements

• EPA Certification
• NATE certified (required within 1 year of date of hire)
• OSHA 10 or OSHA 30
• 3 years of HVAC Experience

Required Qualifications

• Ability to represent Sierra Air Inc. in a professional manner with customers, vendors, staff and the general public
• Work well under pressure
• Must have valid drivers' license and a good driving record
• Must have all required tools
• Good communicator - works well with different customers and office personality styles.
• Ability to handle difficult customer/diagnostic issues
• Adaptability - the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events
• Must be able to pass a drug test and background check

Benefits offered the 1st of the month, 30 days after hire.

• Medical
• Dental
• Vision
• 80% of Medical/dental/vision premiums paid by company for the employee
• Optional long term disability
• Employee Tool Program
• Life Insurance

Benefits Offered After 90 Days

• Paid Time Off
• 8 paid holidays
• 401(k) retirement plan - Company will match up to 4%
• Life Insurance

Working Conditions

Work will be performed in both indoor and outdoor settings, in various weather conditions. Lifting up to 70lbs required. Must be able to work in attics, crawl spaces, on rooftops, ladders, and from other heights.

Schedule

Monday - Friday, some weekends, and as a part of an on-call rotation

#SIRP

Pay Range: $60,000 USD - $100,000 USD

About Sierra Air

Sierra Air has installed over 30,000 heating and cooling systems in this area since 1986. We've earned a great reputation for providing our customers with friendly, reliable service and practical solutions that result in year-round comfort and savings. Honesty, integrity, and excellent customer service is our constant goal and top priority.

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