HVAC Service Technician

Sierra Air; Reno (NV); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Medical/dental/vision premiums paid

Optional long term disability

Employee Tool Program

401(k) company match up to 4%

Job summary

Sierra Air is seeking Service Technicians to travel to customers' homes, diagnose and repair HVAC equipment, and coordinate with the office for smooth service operations. The role requires NATE certification within one year and OSHA 10/30, with a focus on cleanliness, safety, and professional customer interaction.

Expect a Monday–Friday schedule with some weekends and on-call rotations. Benefits include office support, training, and potential long-term disability options.

Qualifications

• Rep professional with customers, vendors, staff and public.
• Maintain composure and work under pressure.
• Valid driver’s license with good record.
• Required tools must be on hand.
• Strong communication with customers and office staff.
• Adapt to changing schedules and conditions.
• Able to pass drug test and background check.

Responsibilities

• Diagnose, repair and maintain residential HVAC equipment on-site.
• Keep work area and vehicle neat and organized.
• Attend training to stay updated in the field.
• Take scheduling direction from dispatcher and report progress.
• Fill out service tickets and collect payments when needed.
• Recommend services and products when appropriate.
• Turn in paperwork accurately and on time.
• Maintain required stock on the truck at all times.

Skills

Professional demeanor

Work under pressure

Valid driver's license

Tools familiarity

Customer communication

Adaptability

Drug test accepted

Education

NATE certified

OSHA 10 or OSHA 30

HVAC experience (3+ years)

Tools

HVAC tools

Job description

Service Technicians report to the Service Manager and are responsible for traveling to Customers’ homes, diagnosing and repairing all types of HVAC equipment, completing required paperwork, and collecting for the completed job. The Service Technician is also responsible for maintaining communication with the office staff in order to foster a cohesive service operation.

Daily Job Tasks

• Diagnose, repair and maintain all types of residential equipment properly the first time at a customer's location
• Be neat and clean at all times; keep the work vehicle and equipment the same
• Attend all training classes and seminars to maintain expertise in the field
• Take direction regarding scheduling from dispatcher
• Keep the Dispatcher informed at all times of the progress throughout the day
• Fill out service tickets for maintenance and service work while on the job
• Collect payment for services rendered when required
• Follow through on job problems and communicate issues with Service Dispatcher
• Keep abreast of all company sales promotions and pricing
• Turn in all paperwork to office making sure it is filled out completely and accurately in the field
• Responsible for having all minimum required stock on truck at all times
• Recommend/sell equipment, service agreements, duct cleanings and accessories when it is requested by the customer or is in the best interest of the customer to do so
• Other tasks as requested by management

Requirements

• NATE certified (required within 1 year of date of hire)
• OSHA 10 or OSHA 30
• 3 years of HVAC Experience

Required Qualifications

• Ability to represent Sierra Air Inc. in a professional manner with customers, vendors, staff and the general public
• Work well under pressure
• Must have valid drivers’ license and a good driving record
• Must have all required tools
• Good communicator – works well with different customers and office personality styles.
• Ability to handle difficult customer/diagnostic issues
• Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events
• Must be able to pass a drug test and background check

Benefits offered the 1st of the month, 30 days after hire.

• 80% of Medical/dental/vision premiums paid by company for the employee
• Optional long term disability
• Employee Tool Program

Benefits offered after 90 days

• 401(k) retirement plan - Company will match up to 4%

Working Conditions:

Work will be performed in both indoor and outdoor settings, in various weather conditions. Lifting up to 70lbs required. Must be able to work in attics, crawl spaces, on rooftops, ladders, and from other heights.

Schedule:

Monday – Friday, some weekends, and as a part of an on-call rotation

Pay Range

$60,000 - $100,000 USD

About Sierra Air:

Sierra Air has installed over 30,000 heating and cooling systems in this area since 1986. We’ve earned a great reputation for providing our customers with friendly, reliable service and practical solutions that result in year-round comfort and savings. Honesty, integrity, and excellent customer service is our constant goal and top priority.

As set forth in Sierra Air’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.