HVAC Service Technician

Heartland Home Services; Town of Oconomowoc (WI); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Competitive benefits program

Employee breakfasts

Engaging team environment

Job summary

Heartland Home Services is seeking a reliable HVAC Service professional in the Town of Oconomowoc. The position requires diagnosing and repairing heating and cooling systems, establishing customer rapport, and educating customers on their options.

Ideal candidates will be licensed, organized, and possess strong communication skills. Join a dedicated team that values growth, offers competitive benefits, and fosters a positive work environment.

Qualifications

• Licensed HVAC technician with a clean driving record.
• Clean, safe driving record.
• Proven track record in heating and cooling systems.

Responsibilities

• Complete all general HVAC in-home service calls.
• Establish customer rapport to sell the right products and services.
• Educate customers on finance options and maintenance plans.
• Train and mentor apprentices.

Skills

Knowledge of local HVAC codes

Strong verbal and written communication

Organizational skills

Ability to make drawings and read blueprints

Customer service skills

Education

NATE certification (ongoing education)

Job description

Company Overview

Pat’s Heating & Air Conditioning has been a trusted name in Milwaukee Area HVAC since 1989, and still promises the same 5-star customer service with every interaction. Pat’s Heating & Air Conditioning has made our name synonymous with Guaranteed Customer Satisfaction, and that includes our employees. With employee benefits such as company breakfasts, a competitive benefits program, an engaging team environment, and great company culture, Pat’s is searching for the next stellar HVAC professional to join our growing team.

Position Overview

Pat’s is searching for a reliable and dedicated HVAC Service professional to diagnose and repair heating and cooling systems and lead customers to informed and confident buying decisions. If you are looking for a low-stress environment, great company culture, and competitive company benefits, apply today!

Responsibilities

• Complete all general HVAC in-home service calls.
• Establish customer rapport to sell the right products and services.
• Ask proper lifestyle questions to troubleshoot heating and cooling system malfunctions.
• Educate and assist customers in choosing the best finance options and maintenance plans.
• Explain replacement opportunities for aging, inefficient or underperforming systems.
• Understand your service criteria and hold yourself accountable for exceeding revenue goals.
• Show yourself as professional and knowledgeable to win new referrals and repeat business.
• Work alongside customer service and dispatch to ensure the overall success of the business.
• Maintain a clean, organized job site and well‑inventoried truck.
• Participate actively in all training exercises, morning meetings, trade shows and retreats.
• Train and mentor apprentices to ensure quick, accurate repairs and installations.
• Be accurate and timely with invoices, time cards, curbside feedback and option sheets.
• Other responsibilities as assigned.

Requirements

• Licensed with knowledge of local HVAC codes and the ability to make on-the-job applications.
• Develop proven track record in heating and cooling systems including ability to draw simple diagrams, and read blueprints and other diagrams.
• Continued education and training to obtain NATE certification.
• Clean, safe driving record.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communication.
• High integrity with advanced social skills and ability to make solid connections.
• Strong desire to be a better technician tomorrow than you are today.
• A competitive individual contributor who also loves to win as a team.

Equal Opportunity Employer

Heartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. At Pat’s Heating & Air Conditioning, we have a passion for people ~ our team members are family and our customers are friends. We are always looking for talented and qualified team members.