HVAC Service Technician (Watertown)

Cardinal Heating, Cooling, Plumbing, & Electric; Sussex (WI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Incentive Pay + Hourly Base Pay

Medical Insurance – Health coverage 50

Dental coverage 50%

Life insurance $10,000

401K with 4% Company Match

Uniform allowance

Paid Continuing Education

Paid Holidays and PTO

Fully stocked truck and fuel card

Phone reimbursement

New technology access (iPad, software)

Company events

Job summary

Cardinal Heating, Cooling, Plumbing & Electric is seeking an experienced HVAC Service Technician to join a team that values craftsmanship and customer care in Southern Wisconsin. You will troubleshoot, repair, and maintain a variety of HVAC systems and educate customers on options and maintenance plans.

This role emphasizes on-site work, safety, and delivering an exceptional customer experience. We offer incentive pay with a base, comprehensive medical/dental coverage, a 401(k) with company

Qualifications

• 3+ years of Residential HVAC Service Experience.
• Valid Driver's License and ability to pass an MVR.
• On-call rotation availability.
• Strong knowledge of HVAC diagnostics, airflow, refrigeration principles, and electrical troubleshooting.
• EPA Certification preferred.
• Knowledge of local HVAC codes and industry best practices.
• Experience in repairs, maintenance, and customer-facing service work.
• Commitment to continuous learning and development.
• Clean driving record.
• Excellent verbal and written communication skills.

Responsibilities

• Troubleshoot, diagnose, and repair residential HVAC systems.
• Perform maintenance, repairs, and testing on furnaces, air conditioners, heat pumps, mini-splits, and indoor air quality equipment.
• Navigate crawlspaces and attics as needed.
• Educate customers and provide repair and replacement options.
• Present financing and maintenance plan options.
• Ensure systems are operating safely and efficiently.
• Meet and exceed service and revenue goals.
• Deliver an exceptional customer experience that builds trust and generates referrals.
• Partner with customer service and dispatch teams to ensure success.
• Maintain a clean, organized truck and job site.
• Participate in training, meetings, and company events.
• Mentor and train apprentices.
• Complete invoices, timecards, and documentation accurately and on time.
• Maintain a clean and professional appearance.

Skills

HVAC Diagnostics

Residential HVAC Experience

Customer Service

Communication

Education

EPA Certification

Job description

At Cardinal Heating, Cooling, Plumbing & Electric, great companies are built by great people. For more than 40 years, Cardinal has served Southern Wisconsin while building a people-first culture where employees feel valued, supported, and empowered to grow. We invest in our team through training, development, and real opportunities for advancement, with a strong focus on promoting from within. With competitive benefits, a collaborative environment, and an exciting growth trajectory, Cardinal is a place where talented people can build a meaningful career and grow alongside a company that’s going places.

At Cardinal, we dont just fix heating and cooling systems: we take care of people. We're looking for an experienced HVAC Service Technician who wants to be part of a team that values craftsmanship, supports each other, and shows up every day ready to make a difference in our customers’ homes.

BENEFITS

• Incentive Pay + Hourly Base Pay!
• Medical Insurance:
  • Health: 50% of the premium is covered by Cardinal
  • Dental: 50% of the premium is covered by Cardinal
  • Life insurance: $10,000 is covered by Cardinal
• 401K with a 4% Company Match
• Uniform allowance
• Paid Continuing Education
• Paid Holidays and PTO
• Fully stocked truck and fuel card
• Phone reimbursement
• New technology, including iPad & access to integrated software
• Fun company-wide events for you and your family

RESPONSIBILITIES

• Troubleshoot, diagnose, and repair residential HVAC systems.
• Perform maintenance, repairs, and testing on furnaces, air conditioners, heat pumps, mini-splits, and indoor air quality equipment.
• Navigate crawlspaces and attics as needed.
• Educate customers and provide repair and replacement options.
• Present financing and maintenance plan options.
• Ensure systems are operating safely and efficiently.
• Meet and exceed service and revenue goals.
• Deliver an exceptional customer experience that builds trust and generates referrals.
• Partner with customer service and dispatch teams to ensure success.
• Maintain a clean, organized truck and job site.
• Participate in training, meetings, and company events.
• Mentor and train apprentices.
• Complete invoices, timecards, and documentation accurately and on time.
• Maintain a clean and professional appearance
• Keep your truck inventory up to date and properly complete paperwork

QUALIFICATIONS

• 3+ years of Residential HVAC Service Experience Required.
• Valid Driver's License and able to pass an MVR.
• Availability for on-call rotation (No on call shifts schedules available)
• Strong knowledge of HVAC diagnostics, airflow, refrigeration principles, and electrical troubleshooting.
• EPA Certification preferred.
• Knowledge of local HVAC codes and industry best practices.
• Experience performing repairs, maintenance, and customer-facing service work.
• Commitment to continuous learning and development
• Clean driving record.
• Excellent verbal and written communication skills.
• High integrity and exceptional customer service skills.

OUR CORE VALUES

• Teamwork: Support the growth & development of team members to achieve personal & professional success
• Forward Thinking: Continuously educating ourselves to exceed the industry standard
• Customer First: Going the extra mile to exceed expectations
• Do What's Right: Uphold the highest standards of honesty & integrity
• Committed to Excellence: Focused on results & value high performance

Ready to build your skills and advance your career with a team that values its people and customers? Visit cardinalhvac.com/careers to learn more.

Cardinal Heating & Air Conditioning, Inc. is an equal-opportunity employer.