HVAC Service Technician (Sussex)

Cardinal Heating, Cooling, Plumbing, & Electric; Sussex (WI); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Incentive Pay + Hourly Base Pay

Medical Insurance

Dental Insurance

Life insurance: $10,000

401K with 4% Company Match

Uniform allowance

Paid Continuing Education

Paid Holidays and PTO

Fully stocked truck and fuel card

Phone reimbursement

iPad & integrated software access

Fun company-wide events

Job summary

Cardinal Heating, Cooling, Plumbing & Electric is seeking an experienced HVAC Service Technician to join a team that values craftsmanship and customer care. You will troubleshoot, diagnose, and repair residential HVAC systems in homes across Southern Wisconsin, with a focus on safety and efficiency.

The role offers incentive pay, competitive base pay, and benefits including medical and dental insurance, a 401k match, paid holidays, and ongoing training.

Qualifications

• 3+ years of residential HVAC service experience.
• Valid driver's license and able to pass an MVR.
• Availability for on-call rotation.
• Strong knowledge of HVAC diagnostics, airflow, refrigeration principles, and electrical troubleshooting.
• EPA certification preferred.
• Knowledge of local HVAC codes and industry best practices.
• Experience performing repairs, maintenance, and customer-facing service work.
• Commitment to continuous learning and development.
• Clean driving record.
• Excellent verbal and written communication skills.

Responsibilities

• Troubleshoot, diagnose, and repair residential HVAC systems.
• Perform maintenance, repairs, and testing on furnaces, air conditioners, heat pumps, mini-splits, and indoor air quality equipment.
• Navigate crawlspaces and attics as needed.
• Educate customers and provide repair and replacement options.
• Present financing and maintenance plan options.
• Ensure systems are operating safely and efficiently.
• Meet and exceed service and revenue goals.
• Deliver an exceptional customer experience that builds trust and generates referrals.
• Partner with customer service and dispatch teams to ensure success.
• Maintain a clean, organized truck and job site.
• Participate in training, meetings, and company events.
• Mentor and train apprentices.
• Complete invoices, timecards, and documentation accurately and on time.
• Maintain a clean and professional appearance
• Keep your truck inventory up to date and properly complete paperwork

Skills

Residential HVAC service

On-call availability

Excellent verbal and written

Clean driving record

Education

EPA Certification preferred

Tools

iPad

Integrated software

Job description

At Cardinal Heating, Cooling, Plumbing & Electric, great companies are built by great people. For more than 40 years, Cardinal has served Southern Wisconsin while building a people-first culture where employees feel valued, supported, and empowered to grow. We invest in our team through training, development, and real opportunities for advancement, with a strong focus on promoting from within. With competitive benefits, a collaborative environment, and an exciting growth trajectory, Cardinal is a place where talented people can build a meaningful career and grow alongside a company that’s going places.

At Cardinal, we don’t just fix heating and cooling systems: we take care of people. We’re looking for an experienced HVAC Service Technician who wants to be part of a team that values craftsmanship, supports each other, and shows up every day ready to make a difference in our customers’ homes.

BENEFITS:

• Incentive Pay + Hourly Base Pay!
• Medical Insurance:
  • Health: 50% of the premium is covered by Cardinal
  • Dental: 50% of the premium is covered by Cardinal
  • Life insurance: $10,000 is covered by Cardinal
• 401K with a 4% Company Match
• Uniform allowance
• Paid Continuing Education
• Paid Holidays and PTO
• Fully stocked truck and fuel card
• Phone reimbursement
• New technology, including iPad & access to integrated software
• Fun company-wide events for you and your family

RESPONSIBILITIES:

• Troubleshoot, diagnose, and repair residential HVAC systems.
• Perform maintenance, repairs, and testing on furnaces, air conditioners, heat pumps, mini-splits, and indoor air quality equipment.
• Navigate crawlspaces and attics as needed.
• Educate customers and provide repair and replacement options.
• Present financing and maintenance plan options.
• Ensure systems are operating safely and efficiently.
• Meet and exceed service and revenue goals.
• Deliver an exceptional customer experience that builds trust and generates referrals.
• Partner with customer service and dispatch teams to ensure success.
• Maintain a clean, organized truck and job site.
• Participate in training, meetings, and company events.
• Mentor and train apprentices.
• Complete invoices, timecards, and documentation accurately and on time.
• Maintain a clean and professional appearance
• Keep your truck inventory up to date and properly complete paperwork

QUALIFICATIONS:

• 3+ years of Residential HVAC Service Experience Required.
• Valid Driver's License and able to pass an MVR.
• Availability for on-call rotation
• Strong knowledge of HVAC diagnostics, airflow, refrigeration principles, and electrical troubleshooting.
• EPA Certification preferred.
• Knowledge of local HVAC codes and industry best practices.
• Experience performing repairs, maintenance, and customer-facing service work.
• Commitment to continuous learning and development
• Clean driving record.
• Excellent verbal and written communication skills.
• High integrity and exceptional customer service skills.

OUR CORE VALUES

• Teamwork: Support the growth & development of team members to achieve personal & professional success
• Forward Thinking: Continuously educating ourselves to exceed the industry standard
• Customer First: Going the extra mile to exceed expectations
• Do What's Right: Uphold the highest standards of honesty & integrity
• Committed to Excellence: Focused on results & value high performance

Cardinal Heating & Air Conditioning, Inc. is an equal-opportunity employer.