HVAC Service Technician (Sun Prairie)

Cardinal Heating, Cooling, Plumbing, & Electric; Town of Sun Prairie (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Incentive Pay + Hourly Base Pay

Medical Insurance: 50% premium covered

401K with 4% company match

Uniform allowance

Paid Continuing Education

Paid Holidays and PTO

Fully stocked truck and fuel card

Phone reimbursement

New technology (iPad) with integrated/

Company-wide events

Family-friendly events

Job summary

Cardinal Heating, Cooling, Plumbing & Electric is seeking an experienced HVAC Service Technician to join a team that values craftsmanship and customer care. You will troubleshoot, repair, and maintain residential HVAC systems, climbing into crawlspaces and attics as needed, and presenting options to homeowners.

The role requires 3+ years of residential HVAC service, valid driver's license, and on-call availability.

Qualifications

• 3+ years of Residential HVAC Service Experience Required.
• Valid Driver's License and able to pass an MVR.
• Availability for on-call rotation.
• Strong knowledge of HVAC diagnostics, airflow, refrigeration principles, and electrical troubleshooting.
• EPA Certification preferred.
• Knowledge of local HVAC codes and industry best practices.
• Experience performing repairs, maintenance, and customer-facing service work.
• Clean driving record.
• Excellent verbal and written communication skills.
• High integrity and exceptional customer service skills.

Responsibilities

• Troubleshoot, diagnose, and repair residential HVAC systems.
• Perform maintenance, repairs, and testing on furnaces, air conditioners, heat pumps, mini-splits, and indoor air quality equipment.
• Navigate crawlspaces and attics as needed.
• Educate customers and provide repair and replacement options.
• Present financing and maintenance plan options.
• Ensure systems are operating safely and efficiently.
• Meet and exceed service and revenue goals.
• Deliver an exceptional customer experience that builds trust and generates referrals.
• Partner with customer service and dispatch teams to ensure success.
• Maintain a clean, organized truck and job site.
• Participate in training, meetings, and company events.
• Mentor and train apprentices.
• Complete invoices, timecards, and documentation accurately and on time.
• Maintain a clean and professional appearance
• Keep your truck inventory up to date and properly complete paperwork

Skills

Residential HVAC service

HVAC diagnostics

Customer service

Communication

On-call readiness

Education

EPA Certification preferred

Tools

None

Job description

At Cardinal Heating, Cooling, Plumbing & Electric, great companies are built by great people. For more than 40 years, Cardinal has served Southern Wisconsin while building a people-first culture where employees feel valued, supported, and empowered to grow. We invest in our team through training, development, and real opportunities for advancement, with a strong focus on promoting from within. With competitive benefits, a collaborative environment, and an exciting growth trajectory, Cardinal is a place where talented people can build a meaningful career and grow alongside a company that’s going places.

At Cardinal, we don’t just fix heating and cooling systems: we take care of people. We’re looking for an experienced HVAC Service Technician who wants to be part of a team that values craftsmanship, supports each other, and shows up every day ready to make a difference in our customers’ homes.

BENEFITS:

• Incentive Pay + Hourly Base Pay!
• Medical Insurance:
  • Health: 50% of the premium is covered by Cardinal
  • Dental: 50% of the premium is covered by Cardinal
  • Life insurance: $10,000 is covered by Cardinal
• 401K with a 4% Company Match
• Uniform allowance
• Paid Continuing Education
• Paid Holidays and PTO
• Fully stocked truck and fuel card
• Phone reimbursement
• New technology, including iPad & access to integrated software
• Fun company-wide events for you and your family

RESPONSIBILITIES:

• Troubleshoot, diagnose, and repair residential HVAC systems.
• Perform maintenance, repairs, and testing on furnaces, air conditioners, heat pumps, mini-splits, and indoor air quality equipment.
• Navigate crawlspaces and attics as needed.
• Educate customers and provide repair and replacement options.
• Present financing and maintenance plan options.
• Ensure systems are operating safely and efficiently.
• Meet and exceed service and revenue goals.
• Deliver an exceptional customer experience that builds trust and generates referrals.
• Partner with customer service and dispatch teams to ensure success.
• Maintain a clean, organized truck and job site.
• Participate in training, meetings, and company events.
• Mentor and train apprentices.
• Complete invoices, timecards, and documentation accurately and on time.
• Maintain a clean and professional appearance
• Keep your truck inventory up to date and properly complete paperwork

QUALIFICATIONS:

• 3+ years of Residential HVAC Service Experience Required.
• Valid Driver's License and able to pass an MVR.
• Availability for on-call rotation
• Strong knowledge of HVAC diagnostics, airflow, refrigeration principles, and electrical troubleshooting.
• EPA Certification preferred.
• Knowledge of local HVAC codes and industry best practices.
• Experience performing repairs, maintenance, and customer-facing service work.
• Commitment to continuous learning and development
• Clean driving record.
• Excellent verbal and written communication skills.
• High integrity and exceptional customer service skills.

OUR CORE VALUES

• Teamwork: Support the growth & development of team members to achieve personal & professional success
• Forward Thinking: Continuously educating ourselves to exceed the industry standard
• Customer First: Going the extra mile to exceed expectations
• Do What's Right: Uphold the highest standards of honesty & integrity
• Committed to Excellence: Focused on results & value high performance

Cardinal Heating & Air Conditioning, Inc. is an equal-opportunity employer.