HVAC Service Team Lead – Residential

Peaden Air Conditioning, Plumbing & Electrical; Panama City (FL); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Company vehicle

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with Company Match

Paid Time Off

Paid Holidays

Paid Parental Leave

Leadership development

Advancement opportunities

Supportive leadership

Job summary

Peaden Air Conditioning, Plumbing & Electrical is seeking a seasoned Residential HVAC Service Supervisor to lead a team of service technicians in the Pensacola market. You’ll drive field operations, uphold service standards, and mentor technicians to deliver exceptional customer experiences.

Join a growth‑minded organization that values leadership development, safety, and quality workmanship. This role balances field work with leadership responsibilities and offers advancement opportunities

Qualifications

• Strong residential HVAC service experience.
• Previous leadership, supervisory, or technician coaching experience preferred.
• Excellent diagnostic and troubleshooting abilities.
• Strong communication and leadership skills.
• Ability to motivate and develop others.

Responsibilities

• Lead, coach, and develop residential HVAC Service Technicians.
• Conduct ride-alongs to improve technical performance, sales effectiveness, and customer experience.
• Provide technical support for complex service calls and troubleshooting.
• Monitor key performance indicators including productivity, revenue, average ticket, callback rates, and customer satisfaction.
• Ensure technicians follow company procedures, safety standards, and quality expectations.
• Partner with dispatch to improve scheduling efficiency and technician utilization.
• Assist with technician onboarding, training, and ongoing development.
• Perform field quality audits and coaching sessions.
• Help reduce callbacks through effective diagnosis, repair quality, and technician development.
• Maintain a positive, accountable, and customer-focused team culture.
• Collaborate with Operations leadership to achieve departmental goals.

Skills

Leadership

Coaching

Diagnostics

Communication

Time management

Tools

ServiceTitan

Job description

Peaden Air Conditioning, Plumbing & Electrical is seeking a seasoned Residential HVAC Service Supervisor to lead a team of service technicians in the Pensacola market. You’ll drive field operations, uphold service standards, and mentor technicians to deliver exceptional customer experiences.

Join a growth‑minded organization that values leadership development, safety, and quality workmanship. This role balances field work with leadership responsibilities and offers advancement opportunities