Residential HVAC Service Supervisor

Peaden Air Conditioning, Plumbing & Electrical; Pensacola (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Time Off (Day One)

Paid Holidays

Paid Parental Leave

Ongoing leadership and technical dev

Advancement opportunities

Supportive leadership team

Job summary

Peaden Air Conditioning, Plumbing & Electrical in Pensacola, FL is seeking a Residential HVAC Service Supervisor to lead and mentor our service technicians, drive operational excellence, and ensure exceptional customer experiences. The role blends field work with leadership duties to build a high-performing team.

You will coach technicians, improve performance, enforce safety standards, and partner with dispatch to optimize scheduling.

Qualifications

• Strong residential HVAC service experience.
• Leadership, supervisory, or technician coaching experience preferred.
• Excellent diagnostic and troubleshooting abilities.
• Strong communication and leadership skills.
• Ability to motivate and develop others.
• Experience using ServiceTitan or similar field service software preferred.
• Strong organizational and time management skills.
• Commitment to safety, quality workmanship, and exceptional customer service.

Responsibilities

• Lead, coach, and develop residential HVAC Service Technicians.
• Conduct ride-alongs to improve technical performance, sales effectiveness, and customer experience.
• Provide technical support for complex service calls and troubleshooting.
• Monitor KPIs including productivity, revenue, ticket average, callbacks, and customer satisfaction.
• Ensure technicians follow procedures, safety standards, and quality expectations.
• Partner with dispatch to improve scheduling efficiency and technician utilization.
• Assist with onboarding, training, and ongoing development.
• Perform field quality audits and coaching sessions.
• Help reduce callbacks through diagnosis and repair quality.
• Maintain a positive, accountable, customer-focused team culture.
• Collaborate with Operations leadership to achieve departmental goals.

Skills

HVAC experience

Leadership

Diagnostics

Communication

Team development

ServiceTitan

Time management

Safety focus

Tools

ServiceTitan

Job description

Location: Pensacola, FL

Applicants must reside in Florida or Alabama.

Join a Team That Invests in Great Leaders

Who We Are

At Peaden Air Conditioning, Plumbing & Electrical, we've been serving homeowners across the Florida Panhandle and South Alabama for decades. We continue to grow because we hire the best, and our customers know the difference.

We believe in doing things the right way-not the easy way. Our leaders are empowered to develop their teams, improve performance, and create an exceptional customer experience. If you're looking for more than just another HVAC job, you've found it.

Learn More About Peaden

https://peaden.wistia.com/medias/sp3iqi0mk3

Why Join Peaden?

• Competitive salary based on experience
• Company vehicle
• Medical, Dental & Vision Insurance
• Company-paid Life Insurance
• 401(k) with Company Match
• Paid Time Off beginning on Day One
• Paid Holidays
• Paid Parental Leave
• Ongoing leadership and technical development
• Advancement opportunities within a growing company
• Supportive leadership team focused on your success

The Role

We're looking for an experienced Residential HVAC Service Supervisor to lead, coach, and develop our service technicians while driving operational excellence throughout the Pensacola market.

This position is responsible for maintaining high service standards, improving technician performance, supporting daily operations, and ensuring an outstanding customer experience. You'll spend time both in the field and working alongside leadership to develop your team and help achieve branch goals.

If you're an experienced residential HVAC professional who enjoys mentoring others, solving problems, and building high-performing teams, we'd love to meet you.

What You'll Do

• Lead, coach, and develop residential HVAC Service Technicians
• Conduct ride-alongs to improve technical performance, sales effectiveness, and customer experience
• Provide technical support for complex service calls and troubleshooting
• Monitor key performance indicators including productivity, revenue, average ticket, callback rates, and customer satisfaction
• Ensure technicians follow company procedures, safety standards, and quality expectations
• Partner with dispatch to improve scheduling efficiency and technician utilization
• Assist with technician onboarding, training, and ongoing development
• Perform field quality audits and coaching sessions
• Help reduce callbacks through effective diagnosis, repair quality, and technician development
• Maintain a positive, accountable, and customer-focused team culture
• Collaborate with Operations leadership to achieve departmental goals

What We're Looking For

• Strong residential HVAC service experience
• Previous leadership, supervisory, or technician coaching experience preferred
• Excellent diagnostic and troubleshooting abilities
• Strong communication and leadership skills
• Ability to motivate and develop others
• Experience using ServiceTitan or similar field service software preferred
• Strong organizational and time management skills
• Commitment to safety, quality workmanship, and exceptional customer service

Minimum Qualifications

• Valid driver's license with an acceptable driving record
• Must reside in Florida or Alabama
• Ability to successfully complete a background screening
• Ability to work occasional evenings or weekends as business needs require

Why Peaden?

Our supervisors don't just manage people-they build teams.

You’ll have the opportunity to influence company culture, develop future leaders, improve customer satisfaction, and play a key role in the continued growth of one of the Southeast’s premier residential home service companies.

If you’re ready to take the next step in your leadership career, we’d love to hear from you.

Equal Opportunity Employer

Peaden Air Conditioning, Plumbing & Electrical is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other status protected by applicable law.

Any conditional offer will be subject to background check, MVR, and drug screen. DFWP