HVAC Service Supervisor

Parker & Sons; Phoenix (AZ); In loco; USD 92.000 - 144.000; Tempo pieno

Vantaggi offerti da questo lavoro

Comprehensive benefits

401K with company matching

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Legal insurance

6 paid holidays

PTO & Sick Time

Company vehicle

Company cell phone

Descrizione del lavoro

Parker & Sons is seeking an HVAC Service Supervisor to lead a team of HVAC technicians in the Phoenix area. You will inspire and motivate technicians, drive service excellence, and ensure processes are followed for efficiency and high customer satisfaction.

Responsibilities include coaching technicians, conducting regular meetings, and ensuring proper tools and training. The role requires strong leadership, reliability, and a commitment to safety and quality service.

Competenze

• Minimum 3 years' leadership experience in the HVAC service industry.
• Familiarity with ServiceTitan is preferred but not required.
• Strong leadership and team-building abilities to enhance productivity.
• Proficient computer skills (Excel/Word); highly organized.
• Ability to prioritize, manage multiple tasks and meet deadlines.
• Reliable with good attendance; able to pass background and drug checks.
• Valid driver’s license with clean record; willingness to learn safety rules.

Mansioni

• Directly responsible for the technical and professional development of Technicians.
• Ensure processes are followed to maintain efficiency and customer satisfaction.
• Educate Technicians on accessories and services to grow top-line revenue.
• Maintain operational excellence with accurate reporting, inventory control, and safety awareness.
• Lead monthly technician meetings on topics like PPE, safety, and SOPs.
• Coach technicians through one-on-one sessions, ride-alongs, and training plans.
• Monitor and minimize service call backs by reviewing invoices and photos.
• Handle escalated customer concerns to achieve 100% customer satisfaction.
• Ensure Technicians have the minimum required tools via van inspections and rides.
• Provide coaching and guidance for successful customer service experiences.
• Track labor hours, parts, warranty returns, and ensure proper compensation.

Conoscenze

Leadership experience

HVAC knowledge

Customer service focus

Communication skills

ServiceTitan familiarity

Problem solving

Team coaching

Strumenti

ServiceTitan

Excel

Word

Descrizione del lavoro

Overview

Parker and Sons are currently seeking an HVAC Service Supervisor. If you’re an experienced HVAC Leader looking for a change or a great Technician looking to move into an office position. We’d love to meet you!

The HVAC Service Supervisor position will support a team of HVAC Service Technicians. We believe great leadership is demonstrated by working for our technicians, not over them. If you’re passionate about building people, creating strong teams, and leading with integrity, you could be the right fit for our team!

In exchange for your ability to inspire and motivate our team of technicians to achieve great success, you will receive:

• Base salary starting at $92,000 DOE PLUS (potential, up to) $52,000 a year through monthly bonuses!
• Comprehensive benefits
• 401K with company matching
• Medical, Dental, Vision, Life, Disability & Legal Insurance Options
• 6 Paid Holidays
• PTO & Sick Time
• Company vehicle
• Company cell phone

Responsibilities

Job Description:

• Directly responsible for technical & professional development of Technicians.
• Ensure processes & procedures are performed properly to ensure efficiency and customer satisfaction.
• Contribute to top line revenue by educating Technicians of all available accessories and services clients will benefit from. This includes adequate training on best installation practices.
• Maintain operational excellence through invoice completion, inventory control, safety awareness, accurate reporting.
• Conduct regular Technician service meetings and include topics such as defensive driving, proper use of PPE, ladders, job safety, standard operating procedures.
• Coach service technicians on best practices to provide top-level customer experience. This will be accomplished through monthly one to one’s, ride along training, coaching & additional technical training needs.
• Monitor and controlservice call backs by proactively reviewing Technician invoices, forms, uploaded pictures, ensuring procedures are followed.
• Handle all escalated customer concernsby demonstrating 100% customer satisfaction
• Identify and ensure Technicians have the required minimum tools to perform their duties. This is done through van inspections & ride along.
• Provide one-on-one coaching and guidance not limited to role-playing, and steps to execute successful customer service experience.
• Track and verify labor hours, parts requisition, warranty part returns, service call backs are correctly compensated or back charged.
• Be available for your team during your regular workdays, including into the evening. Weekend duty is required, but on a rotational basis.

Qualifications

Do I have What it Takes?

• Minimum 3 years' leadership experience in the HVAC Service industry
• Service Titan experience is preferred but not required
• Excellent leadership skills and team mentality to enhance team productivity
• Possess computer skills including Excel / Word and be highly organized
• Ability to prioritize, manage multiple tasks, handle deadlines
• Extremely reliable without attendance challenges
• Must be able to pass a background check and pre-employment drug test
• Valid driver’s license and clean driving record
• Learn and uphold all company procedures and safety rules
• Willingness to learn and support our service system

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Wrench Group and its affiliates comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the company Human Resources office.

#PASLI