HVAC Service Superintendent - Lead Field Ops (DFW)

Tiello; Texas; On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

Company-paid medical insurance

Company-paid dental insurance

Company-paid vision insurance

Paid time off

Bonus opportunities

401(k) participation

Company vehicle and fuel support

Phone, laptop, field equipment

OEM training opportunities

Long-term advancement

Job summary

Tiello seeks an experienced HVAC Service Superintendent to lead field operations across the Dallas–Fort Worth market. The role requires strong technical depth and people leadership to keep service work staffed, safe, and efficient.

You will work with leadership, technicians, manufacturers, and customers to ensure high-quality service delivery, project execution, and continuous improvement in field processes and performance.

Qualifications

• 7+ years of commercial HVAC service experience.
• Strong hands-on technical background with large commercial HVAC equipment.
• Experience as Lead Technician, Service Supervisor, Foreman, or Superintendent.
• Advanced mechanical and electrical troubleshooting abilities.
• Excellent customer-facing communication skills.
• Valid driver's license with clean record.

Responsibilities

• Provide day-to-day field leadership for commercial HVAC service technicians.
• Coordinate manpower, technician assignments, scheduling priorities, and field resources.
• Support startup and commissioning of factory-provided HVAC equipment.
• Oversee warranty service, equipment repairs, preventive maintenance, and larger service projects.
• Provide advanced troubleshooting support for mechanical, electrical, refrigeration, and controls-related issues.
• Visit customer sites to evaluate equipment conditions, technician performance, project progress, and service quality.
• Help technicians diagnose difficult problems and develop appropriate repair strategies.
• Coordinate OEM and factory training opportunities.
• Oversee larger service projects involving technicians, subcontractors, equipment, materials, parts, and scheduling.
• Ensure technicians have the information, materials, tools, and technical resources necessary to complete work successfully.
• Review service documentation and ensure field reports are accurate and completed on time.
• Maintain strong communication between technicians, service leadership, customers, manufacturers, and project stakeholders.
• Assist with development and implementation of service department processes as the organization continues to scale.

Skills

HVAC experience

Leadership

Customer communication

Troubleshooting

Reading schematics

Driver's license

Job description

Position: HVAC Service Superintendent

Location: Dallas-Fort Worth, TX

Compensation: $95,000 - $135,000

Job Type: Full-Time

Benefits:

• Company-paid medical insurance
• Company-paid dental insurance
• Company-paid vision insurance
• Paid time off
• Bonus opportunities
• 401(k) participation
• Company vehicle and fuel support
• Company-provided phone, laptop, and necessary field equipment
• OEM and factory training opportunities
• Long-term advancement within a growing service organization

Tiello has partnered with a rapidly growing commercial HVAC equipment, service, and building solutions provider seeking an experienced HVAC Service Superintendent to help lead field operations throughout the Dallas-Fort Worth market.

Position Overview

The HVAC Service Superintendent will serve as a key technical and operational leader for the field service team.

Working closely with service leadership, technicians, manufacturers, contractors, and customers, this individual will help ensure service work is properly staffed, technically sound, and completed safely and efficiently.

Key Responsibilities

• Provide day-to-day field leadership for commercial HVAC service technicians
• Coordinate manpower, technician assignments, scheduling priorities, and field resources
• Support startup and commissioning of factory-provided HVAC equipment
• Oversee warranty service, equipment repairs, preventive maintenance, and larger service projects
• Provide advanced troubleshooting support for mechanical, electrical, refrigeration, and controls-related issues
• Visit customer sites to evaluate equipment conditions, technician performance, project progress, and service quality
• Help technicians diagnose difficult problems and develop appropriate repair strategies
• Coordinate with manufacturers and factory technical support when addressing complex equipment or warranty issues
• Oversee larger service projects involving technicians, subcontractors, equipment, materials, parts, and scheduling
• Ensure technicians have the information, materials, tools, and technical resources necessary to complete work successfully
• Review service documentation and ensure field reports are accurate and completed on time
• Maintain strong communication between technicians, service leadership, customers, manufacturers, and project stakeholders
• Assist with development and implementation of service department processes as the organization continues to scale

Technical Leadership

The Service Superintendent should be comfortable providing technical leadership across equipment including:

• Air-cooled chillers
• Water-cooled chillers
• Centrifugal and screw chillers
• Custom air handling units
• CRAC and CRAH equipment
• Fan wall systems
• Pumps and hydronic systems
• Cooling towers
• Variable Frequency Drives (VFDs)
• Electronic equipment controllers
• Building Automation Systems (BAS)
• Commercial HVAC electrical and controls systems

Direct experience with every equipment type is not required, but candidates should bring enough technical depth to confidently lead experienced commercial HVAC technicians.

Technician Development

A major component of this position will be helping build and develop the field service team.

Responsibilities will include:

• Mentor and develop HVAC service technicians at varying experience levels
• Conduct field ride-alongs and provide hands-on technical coaching
• Help technicians strengthen troubleshooting and diagnostic capabilities
• Identify individual training needs and opportunities for professional development
• Coordinate OEM and factory training opportunities
• Reinforce strong customer communication and professionalism in the field
• Help establish consistent service standards and best practices
• Support recruiting, interviewing, and onboarding of new technicians as the department grows

Customer & Manufacturer Support

• Serve as a senior field representative during complex or escalated service situations
• Communicate technical findings and recommendations clearly to owners, contractors, engineers, and facility teams
• Develop strong relationships with customers and service partners
• Coordinate warranty issues with equipment manufacturers
• Assist with parts identification, procurement, and manufacturer coordination
• Support customers during critical equipment outages and time-sensitive repairs
• Identify opportunities where additional service, maintenance, or equipment improvements may benefit the customer

Required Qualifications

• 7+ years of commercial HVAC service experience
• Strong hands-on technical background with large commercial HVAC equipment
• Previous experience as a Lead Technician, Service Supervisor, Foreman, Superintendent, or similar field leadership position
• Advanced mechanical and electrical troubleshooting capabilities
• Strong understanding of refrigeration systems, electrical systems, controls, and commercial HVAC operation
• Ability to read and interpret mechanical drawings, wiring diagrams, control schematics, and manufacturer documentation
• Experience coordinating technicians, subcontractors, materials, and service work
• Strong leadership and technician mentoring abilities
• Excellent customer-facing communication skills
• Ability to remain organized and make sound decisions during critical service situations
• Valid driver`s license and clean driving record

Preferred Qualifications

• Strong chiller service background
• Experience with air-cooled and water-cooled chillers
• Experience with centrifugal and/or screw chillers
• Factory startup and commissioning experience
• OEM experience with Trane, Carrier, York/Johnson Controls, Daikin, Smardt, Mitsubishi, or similar manufacturers
• Experience with custom AHUs, CRAC/CRAH equipment, or fan wall systems
• Familiarity with BAS and HVAC controls
• EPA Universal Certification
• OEM or factory certifications
• Experience helping build or scale a commercial HVAC service department

Ideal Candidate

The ideal candidate has spent years in the field and has the technical credibility to earn the respect of experienced technicians, but is equally motivated by developing people and improving operations.

You may currently be a Senior Chiller Technician, Lead Service Technician, Service Supervisor, HVAC Foreman, or Superintendent who has naturally become the person technicians call when they encounter a difficult problem.

You understand that great field leadership isn`t about knowing everything yourself. It`s about giving technicians the resources, direction, training, and support they need to succeed while maintaining accountability for the quality of work delivered to the customer.

This role offers the opportunity to help shape a growing service organization while remaining closely connected to the technical side of the industry.

Physical & Work Environment Expectations

• Field-focused position supporting customers throughout Dallas-Fort Worth
• Regular work within mechanical rooms, rooftops, equipment yards, data centers, and commercial/industrial facilities
• Ability to climb ladders and safely access mechanical equipment
• Ability to lift and handle tools, parts, and service equipment as required
• Occasional travel for national account projects, specialized equipment startups, and factory training
• Availability to provide leadership during critical equipment outages or escalated service situations when necessary

Applicants must be authorized to work in the U.S.

Tiello LLC is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.