HVAC Service Operations Manager 2

Johnson Controls, Inc.; Omaha (NE); On-site; USD 97,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Paid vacation/holidays/sick time - 15 

Comprehensive benefits package (401K,醫

Day-one benefits

Training opportunities

Collaborative team environment

Zero Harm safety policy

Job summary

Johnson Controls, Inc. in Omaha, Nebraska, seeks an experienced Service Operations Manager to own the day-to-day HVAC service processes, lead the branch team, and drive customer satisfaction alongside financial objectives.

You will forecast and manage service finances, supervise account management, asset handling, invoicing, and system-wide processes, while coaching staff to uphold safety, efficiency, and continuous improvement across the region.

Qualifications

• Minimum 5 years' service operations or dispatch/scheduling experience.
• HVAC industry experience with increasing responsibility.
• Strong written and verbal communication and organizational skills.

Responsibilities

• Own day-to-day tactical HVAC service business processes and branch management.
• Forecast, analyze, and drive service business performance with cross-functional teams.
• Supervise service business support, including account management, asset management, invoicing, and file upkeep.
• Coach branch teams and implement standard service methodologies and tools.
• Ensure delivery standards align with company objectives for profitable growth.

Skills

Leadership

Project management

Communication skills

Interpersonal skills

Organizational skills

Financial acumen

Education

Bachelor's degree or equivalent experience in HVAC

Tools

Service Management software

Financial accounting systems

Job description

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What we offer

• Competitive salary
• Paid vacation/holidays/sick time - 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities with outstanding resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Check us out: https://youtu.be/pdZMNrDJviY

What you will do

Under general supervision of HVAC Branch Service Manager, owns the day-to-day service business processes and team management to ensure customer satisfaction and financial objectives are met. We would like you to foster a safety-first culture for the branch. This includes implementation and adherence to business processes and service applications. Drives proficiency and performance of branch support staff.

How you will do it

• Owns the day-to-day tactical local HVAC service business. Achieves through management of the defined business processes that are proven to deliver high customer satisfaction and positive business results.
• Works with HVAC Truck Based Service Managers and Customer Service Representative to ensure financial objectives are met through accurately forecasting, analyzing and driving the business processes of all lines of service business.
• Direct supervision of service business support team including those responsible for account management support, asset management, invoicing, file maintenance, service order posting, etc.
• Provides coaching and support to all the branch service teams in managing the day-to-day business processes through implementation of business standard methodologies and service applications. Responds to indicators of problems with training, resources and ideas with mitigate problems.
• Drives service business processes and applications through the local service organization and is the subject matter expert during actualization. Ensures training, communication, measures and reinforcement of processes and service applications.
• Implements and maintains delivery standards consistent with BSNA objectives for balanced, profitable growth through effective execution of work.
• Performs other duties as related to customer happiness, actualization of strategies within the service organization, development and maintenance of service team business plans, and account management of service customers.

What we look for

• Minimum of 5 years' service proven experience managing service operations and/or service dispatch / scheduling.
• Minimum of 5 years HVAC commercial industry experience with progressing responsibility
• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
• Must have strong interpersonal skills to effectively connect with both internal and external clients.
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
• Able to prioritize work activities based upon financial impact to desired business goals.
• Demonstrated competence in written and verbal communication skills.
• Experience and/or basic project accounting or costing principals.
• Able to positively represent Johnson Controls and connect with others at varying levels. Able to influence diverse teams to accomplish tasks/goals.
• Able to use Service Management software and financial accounting systems.
• Bachelor's Degree OR an equivalent experience in HVAC industry

HIRING SALARY RANGE: $97,000 - $130,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. For details, please visit the About Us tab on the JohnsonControls Careers site at https://jobs.johnsoncontrols.com/about-u