HVAC Technician Team Leader

Johnson Controls, Inc.; Des Moines (IA); On-site; USD 89,400 - 134,250; Full time

Benefits offered by this job

Competitive benefits package

JCI Employee discounts

Job summary

Johnson Controls, Inc. in Des Moines, IA is seeking an experienced operations leader to oversee field technician teams in HVAC services and plan monthly routes. You will drive profitability, safety, and customer satisfaction while maintaining service quality.

The ideal candidate has 5+ years in HVAC operations, 3+ years in management, and a degree in Engineering or Business. Metasys experience and Six Sigma Green Belt are preferred; comprehensive benefits are included.

Qualifications

• Five or more years of progressive operational experience in HVAC services.
• Three years of experience in a management role with responsibility for productivity and development.
• Bachelor’s degree in Engineering or Business or equivalent working experience.
• Johnson Controls Metasys experience.
• Eight years’ experience in an operational HVAC role with leadership responsibilities.
• Six Sigma Green Belt preferred.

Responsibilities

• Oversee day-to-day activities of the field technician team and plan monthly routes.
• Analyze team performance and recommend changes to improve profitability, safety and customer satisfaction.
• Ensure safety compliance and customer satisfaction while balancing financial goals.
• Coordinate with sales to align opportunities with installation prospects.
• Recruit, hire and develop operational staff with clear performance expectations.

Skills

HVAC operations management

People management

Education

Bachelor's degree in Engineering or Business

Tools

Metasys

Job description

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

We recognize that a fulfilling career is supported by your overall wellbeing. That's why we offer a comprehensive benefits package designed to support you in multiple aspects of life, including:

• Competitive salary
• Generous paid vacation, holidays, and sick time - 15 days of vacation in your first year to promote work-life balance
• Comprehensive benefits package, including 401K, medical, dental, and vision care, available from day one
• An encouraging and collaborative team environment that values diverse perspectives and fosters innovation
• On-the-job and cross-training opportunities
• A strong commitment to safety through our Zero Harm policy, ensuring a safe and secure workplace for all employees
• JCI Employee discount programs (The Loop by Perk Spot)
• Check us Out: A Day in the Life of the Building of the Future

Become part of a culture that celebrates your achievements and encourages your voice and ideas. Your next great opportunity for advancement is right at your fingertips! Take the initiative to explore your potential and embark on an exciting career journey with Johnson Controls.

What you will do

Under general supervision oversees required day-to-day activities of field technician team and plans monthly technician routes. Analyzes team performance and recommends changes to ensure profitability, safety, and client satisfaction. Maintains customer satisfaction while balancing financial goals. Ensures safety compliance.

How you will do it

• Supervises and provides leadership for assigned Teams. Ensure developmental plans are in place.
• Leads the execution efforts of assigned business. Ensures consistency of delivery systems. Monitors and supervises the business plans.
• Coordinates the team’s work with sales to ensure all sales opportunities are supported including linkage to installation opportunities.
• Raises potential market opportunities to the attention of the appropriate branch or region resource for strategic direction.
• Ensures that serviced account portfolios achieve growth, proper profit levels and customer satisfaction.
• Recommends and supports staffing requirements for the assigned business.
• Serves as a communication channel to share the standard process strategies and results enables SSNA vision.
• Implements plans to comply, and monitors standards for HVAC operations. Audits the effectiveness of operations and makes changes to improve performance.
• Ensures that contractual obligations are completed, and customer satisfaction is achieved.
• Drives service and installation operational review meetings, reviewing bids and estimates for accuracy.
• Effectively applies branch workforce and management and deployment of overall resources.
• Analyzes operations processes and provides recommendations for improvements.
• Implements other managerial responsibilities, i.e., performance reviews and acquisitions consistent with established business strategy.
• Recruits, hires and retains operational staff. Prepares and delivers clear performance expectations, performance reviews, and development plans for direct reports teaming with the appropriate matrix functional manager. Ensures a consistent level of coaching, which includes monthly one on one(s), operational and financial reviews.
• Works with team leaders to ensure proper workforce and skill levels for the successful and profitable execution of the business.
• Performs other duties related to customer satisfaction, deployment of pivotal initiatives to teams, development and maintenance of team business plans and account management of service customers.

What we look for

Required

• A minimum of five (5) years of progressive operational experience in HVAC services.
• Three (3) years of experience in management role with responsibility for the productivity and development of others.

Preferred

• Bachelor’s degree in Engineering or Business or equivalent working experience.
• Johnson Controls Metasys experience
• Eight (8) years’ experience in an operational HVAC role with leadership responsibilities
• Six Sigma Green Belt

HIRING SALARY RANGE: $ 89,400 - $134,250 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at About us - Johnson Controls Careers