HVAC Branch Service Manager

Alloy Enterprises; Fargo (ND); On-site; USD 112,000 - 168,000; Full time

Benefits offered by this job

Competitive benefits package

Bonus plan

Job summary

Johnson Controls in Fargo, ND is seeking an experienced HVAC Branch Service Manager to own day-to-day service operations, manage the dispatch team, and drive customer satisfaction while meeting financial goals.

You will coach branch staff, forecast and analyze service processes, supervise account management and invoicing, and uphold safety and BSNA objectives, with a competitive salary and benefits.

Qualifications

• Minimum 5 years' service operations and/or dispatch experience.
• HVAC industry experience with increasing responsibility.
• Strong organizational and detail-oriented skills.
• Excellent interpersonal and communication abilities.
• Ability to manage multiple projects and tasks with tact.
• Understanding of project accounting or costing principles.
• Ability to represent Johnson Controls professionally and influence teams.
• Experience with service management software and accounting systems.
• Bachelor's degree or equivalent HVAC industry experience.

Responsibilities

• Own day-to-day HVAC service business processes and branch management.
• Forecast, analyze, and drive service business objectives with teams.
• Supervise service business support, invoicing, file maintenance, and order posting.
• Coach staff on standard methodologies and service applications.
• Ensure delivery standards align with BSNA objectives for profitable growth.
• Handle additional duties related to customer happiness and strategic execution.

Skills

HVAC service management

Service dispatch

Customer service

Forecasting

Team leadership

Communication skills

Project accounting

Education

Bachelor's Degree OR equivalent HVAC experience

Tools

Service Management software

Financial accounting systems

Job description

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What we offer

• Competitive salary
• Paid vacation/holidays/sick time - 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities with outstanding resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Check us out: https://youtu.be/pdZMNrDJviY

What you will do

Under general supervision of HVAC Branch Service Manager, owns the day-to-day service business processes and team management to ensure customer satisfaction and financial objectives are met. We would like you to foster a safety-first culturefor the branch. This includes implementation and adherence to business processes and service applications. Drives proficiency and performance of branch support staff.

How you will do it

• Owns the day-to-day tactical local HVAC service business. Achieves through management of the defined business processes that are proven to deliver high customer satisfaction and positive business results.
• Works with HVAC Truck Based Service Managers and Customer Service Representative to ensure financial objectives are met through accurately forecasting, analyzing and driving the business processes of all lines of service business.
• Direct supervision of service business support team including those responsible for account management support, asset management, invoicing, file maintenance, service order posting, etc.
• Provides coaching and support to all the branch service teams in managing the day-to-day business processes through implementation of business standard methodologies and service applications. Responds to indicators of problems with training, resources and ideas with mitigate problems.
• Drives service business processes and applications through the local service organization and is the subject matter expert during actualization. Ensures training, communication, measures and reinforcement of processes and service applications.
• Implements and maintains delivery standards consistent with BSNA objectives for balanced, profitable growth through effective execution of work.
• Performs other duties as related to customer happiness, actualization of strategies within the service organization, development and maintenance of service team business plans, and account management of service customers.

What we look for

Required

• Minimum of 5 years' service proven experience managing service operations and/or service dispatch / scheduling.
• Minimum of 5 years HVAC commercial industry experience with progressing responsibility
• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
• Must have strong interpersonal skills to effectively connect with both internal and external clients.
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
• Able to prioritize work activities based upon financial impact to desired business goals.
• Demonstrated competence in written and verbal communication skills.
• Experience and/or basic project accounting or costing principals.
• Able to positively represent Johnson Controls and connect with others at varying levels. Able to influence diverse teams to accomplish tasks/goals.
• Able to use Service Management software and financial accounting systems.
• Bachelor's Degree OR an equivalent experience in HVAC industry

HIRING SALARY RANGE: $112,100 - 168,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-u

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.