HVAC Truck Based Service Manager

Johnson Controls, Inc.; Missouri; On-site; USD 89,000 - 134,000; Full time

Benefits offered by this job

Three weeks paid vacation

401K, medical/dental/vision

Training & development

Employee discount programs

Job summary

Johnson Controls, a global leader in HVAC and building systems, seeks an HVAC Truck Based Service Manager to lead a service team delivering reliable customer support and profitable growth while prioritizing safety and employee development.

The role oversees service account leadership, labor and materials growth, and financial accountability to ensure high-performing field operations and strong customer relationships.

Qualifications

• Technical school training or equivalent experience in the HVAC or building controls industry.
• Strong ability to prioritize work activities, manage scheduling, and lead a diverse team.
• Basic financial accounting experience.
• Proficiency in MS Office products and a basic Windows environment.

Responsibilities

• Lead service customer account management for the assigned customer base.
• Drive growth in Labor and Materials (L&M) work and Planned Services Agreements.
• Monitor gross margin delivery, profitability, and productivity across the service team.
• Manage customer relationship development, satisfaction, and service issue resolution.
• Oversee employee development, retention, hiring, training, and performance management.
• Support safety program compliance and maintain a strong safety culture.
• Review and approve L&M quotations and support warranty-related customer issues.
• Manage budgeting, forecasting, accounts payable/receivable, and fleet and tools inventory.
• Maintain appropriate staffing levels to support existing business and new opportunities.
• Supervise and audit Technicians, Customer Service Agents, Team Leads, and other service delivery team members.

Skills

Interpersonal skills

Customer service

Negotiation

Scheduling

Team leadership

MS Office

Financial accounting

Education

Technical HVAC training

Diploma in Electronic or Mechanical Systems

Tools

MS Office

Windows environment

Job description

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

HVAC Truck Based Service Manager

Johnson Controls is a global leader in smart, healthy, and sustainable buildings. In this role, you will help lead a service team that delivers reliable customer support, drives profitable growth, and strengthens long-term customer relationships while maintaining a strong focus on safety and employee development.

Role Overview

The HVAC Truck Based Service Manager is responsible for service customer account leadership for the team’s customer base, including Labor and Material growth, service execution, and overall business performance. This role balances customer satisfaction, team leadership, and financial accountability to support profitable service delivery and a high-performing field organization.

Key Responsibilities

• Lead service customer account management for the assigned customer base.
• Drive growth in Labor and Materials (L&M) work and Planned Services Agreements.
• Monitor gross margin delivery, profitability, and productivity across the service team.
• Manage customer relationship development, satisfaction, and service issue resolution.
• Oversee employee development, retention, hiring, training, and performance management.
• Support safety program compliance and maintain a strong safety culture.
• Review and approve L&M quotations and support warranty-related customer issues.
• Manage budgeting, forecasting, accounts payable/receivable, and fleet and tools inventory.
• Maintain appropriate staffing levels to support existing business and new opportunities.
• Supervise and audit Technicians, Customer Service Agents, Team Leads, and other service delivery team members.

How You Will Do It

• Own outcomes with accountabilityby setting clear goals for gross margin, service growth, team performance, and safe execution.
• Stay close to the workby monitoring day-to-day service delivery, removing obstacles, and supporting technicians and customer-facing team members.
• Use disciplined financial follow-throughto review quotations, manage forecasting, and track payables, receivables, and profitability.
• Build a strong team through coaching and development, including hiring, onboarding, training, performance reviews, and retention efforts.
• Improve every dayby using audits, feedback, and problem-solving to strengthen consistency, service quality, and operational results.
• Win as one teamby working across customers, field staff, and internal partners with trust, candor, and respect for diverse perspectives.

Qualifications

• Technical school training or equivalent experience in the HVAC or building controls industry.
• Three or more years of management experience in a similar service delivery environment.
• Strong ability to prioritize work activities, manage scheduling, and lead a diverse team.
• Strong interpersonal, customer service, and negotiating skills.
• Demonstrated competence in written and verbal communication.
• Basic financial accounting experience.
• Proficiency in MS Office products and a basic Windows environment.

Nice to Have

• Diploma in Electronic or Mechanical Systems.
• Five years of prior experience in the HVAC or building controls industry.
• Five or more years in a service management role directing a similar service delivery team.

Why Join Us

• Competitive base salary and a comprehensive bonus program.
• Three weeks paid vacation in a calendar year, plus holidays, sick time, and three PTO days in a calendar year.
• Comprehensive benefits package including 401K, medical, dental, and vision care available day one.
• Extensive product and on-the-job/cross-training opportunities.
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.
• Scheduling and management support to help you lead effectively.
• JCI employee discount programs through The Loop by Perk Spot.

HIRING SALARY RANGE: $89,000-134,000 (Salary to be determined by the education, experience,knowledge, skills, and abilities of the applicant, internal equity, and alignment with marketdata.) This role offers a competitive Bonus plan that will take into account individual, group,and corporate performance. This position includes a competitive benefits package. Theposted salary range reflects the target compensation for this role. However, we recognizethat exceptional candidates may bring unique skills and experiences that exceed the typicalprofile. To support an efficient and fair hiring process, we may usetechnology assisted tools, including artificial intelligence (AI), to help identify and evaluatecandidates. All hiring decisions are ultimately made by human reviewers. For details, pleasevisit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.