HVAC Branch Operations Manager

Johnson Controls; Salem (VA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Paid vacation/holidays/sick time - 15 

Comprehensive benefits - 401K, medical

On-the-job training and extensive upsk

Collaborative team environment

Safety-focused culture

Job summary

Johnson Controls is seeking a Branch Service Manager to lead day-to-day HVAC service operations, ensuring customer satisfaction and financial targets are met. You will supervise branch teams, coordinate with service managers, and drive process improvements to deliver reliable, safe service and growth.

The role requires strong leadership, extensive HVAC service experience, and the ability to manage multiple priorities while maintaining high standards of quality and safety.

Qualifications

• Minimum of 5 years' service proven experience managing service operations and/or service dispatch / scheduling.
• Minimum of 5 years HVAC commercial industry experience with progressing responsibility.
• Ability to work independently with strong organizational and attention to detail.
• Strong interpersonal skills to connect with internal and external clients.
• Ability to manage a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
• Ability to prioritize work based upon financial impact to desired business goals.
• Demonstrated written and verbal communication skills.
• Experience with project accounting or costing principles.
• Ability to represent Johnson Controls and influence diverse teams.
• Ability to use Service Management software and financial accounting systems.
• Bachelor's Degree OR equivalent experience in HVAC industry

Responsibilities

• Owns the day-to-day tactical HVAC service business and drives high customer satisfaction.
• Collaborates with HVAC Truck Based Service Managers and CSRs to meet financial objectives.
• Direct supervision of service business support team (account management, asset management, invoicing, file maintenance).
• Provides coaching to branch service teams on standard methodologies and service applications.
• Drives delivery standards consistent with BSNA objectives for profitable growth.
• Performs other duties related to customer happiness and service strategy execution.

Skills

Service management

HVAC experience

Organizational skills

Interpersonal skills

Multitasking

Communication skills

Financial awareness

Education

Bachelor's degree or equivalent

Tools

Service Management software

Financial accounting systems

Job description

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What We Offer

• Competitive salary
• Paid vacation/holidays/sick time - 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities with outstanding resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Check us out: https://youtu.be/pdZMNrDJviY

What You Will Do

Under general supervision of HVAC Branch Service Manager, owns the day-to-day service business processes and team management to ensure customer satisfaction and financial objectives are met. We would like you to foster a safety-first culture for the branch. This includes implementation and adherence to business processes and service applications. Drives proficiency and performance of branch support staff.

How You Will Do It

• Owns the day-to-day tactical local HVAC service business. Achieves through management of the defined business processes that are proven to deliver high customer satisfaction and positive business results.
• Works with HVAC Truck Based Service Managers and Customer Service Representative to ensure financial objectives are met through accurate forecasting, analyzing and driving the business processes of all lines of service business.
• Direct supervision of service business support team including those responsible for account management support, asset management, invoicing, file maintenance, service order posting, scheduling, etc.
• Provides coaching and support to all the branch service teams in managing the day-to-day business processes through implementation of business standard methodologies and service applications. Responds to indicators of problems with training, resources and ideas with mitigate problems.
• Drives service business processes and applications through the local service organization and is the subject matter expert during actualization. Ensures training, communication, measures and reinforcement of processes and service applications.
• Implements and maintains delivery standards consistent with BSNA objectives for balanced, profitable growth through effective execution of work.
• Performs other duties related to customer happiness, actualization of strategies within the service organization, development and maintenance of service team business plans, and account management of service customers.

What we look for

Required

• Minimum of 5 years' service proven experience managing service operations and/or service dispatch / scheduling.
• Minimum of 5 years HVAC commercial industry experience with progressing responsibility
• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
• Must have strong interpersonal skills to effectively connect with both internal and external clients.
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
• Able to prioritize work activities based upon financial impact to desired business goals.
• Demonstrated competence in written and verbal communication skills.
• Experience and/or basic project accounting or costing principles.
• Able to positively represent Johnson Controls and connect with others at varying levels. Able to influence diverse teams to accomplish tasks/goals.
• Able to use Service Management software and financial accounting systems.
• Bachelor's Degree OR an equivalent experience in HVAC industry