HVAC Service Operations Manager

Riddleberger Brothers; Winchester (VA); On-site; USD 102,000 - 135,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Apprenticeship opportunities

Growth opportunities

Scholarship program

Company vehicle

Uniforms

Job summary

Riddleberger Brothers, Inc. in Winchester, VA is seeking an experienced HVAC Service Manager to lead our service operations. You will supervise service technicians, dispatchers, and parts personnel while coordinating 24/7 response and schedules.

We seek a candidate with at least five years of HVAC service experience, a technical or business degree preferred, and strong leadership, communication, and organizational skills. Competitive pay and comprehensive benefits are offered.

Qualifications

• At least five years of experience in HVAC service or a related field.
• Technical or business degree preferred.
• Engineering knowledge gained through a combination of education and experience.
• Previous experience supervising service technicians or service operations preferred.
• Strong decision-making, communication, organizational, and interpersonal skills.
• Strong computer skills; Microsoft Office experience preferred.
• Valid driver's license and ability to meet company driver qualification requirements.
• Dependable with regular and punctual attendance.

Responsibilities

• Lead and supervise service technicians, dispatchers, and parts personnel.
• Maintain staffing and scheduling for 24/7 service response.
• Plan workloads and assign work efficiently.
• Participate in hiring, performance evaluations, and employee development.
• Develop technical training programs for service technicians.
• Evaluate technician skills and identify training needs.
• Review service agreements to ensure inspections and requirements are completed.
• Review timesheets, shop time, callbacks, and follow-up items.
• Prepare customer proposals and time-and-material quotes.
• Order parts, materials, tools, and equipment.
• Maintain truck stock and parts inventory, refrigerant records.
• Coordinate service schedules with other internal teams.
• Provide backup dispatching support when needed.
• Maintain regular customer contact to support satisfaction and retention.
• Assist with service agreement sales and other service department sales efforts.
• Ensure warranty parts are properly documented and returned.
• Maintain and enforce safe work procedures.
• Develop annual truck and tool purchasing plans.

Skills

HVAC knowledge

Leadership

Scheduling

Communication

Problem solving

Education

Technical degree

Business degree

Tools

Microsoft Office

Job description

Riddleberger Brothers, Inc. in Winchester, VA is seeking an experienced HVAC Service Manager to lead our service operations. You will supervise service technicians, dispatchers, and parts personnel while coordinating 24/7 response and schedules.

We seek a candidate with at least five years of HVAC service experience, a technical or business degree preferred, and strong leadership, communication, and organizational skills. Competitive pay and comprehensive benefits are offered.