HVAC Service Manager - Lead Techs, Drive Quality & Growth

Legacy Mechanical & Energy Services Inc.

San Ramon (CA)

On-site

USD 100,000 - 150,000

Full time

14 days+

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Job summary

Legacy Mechanical & Energy Services Inc. is seeking an experienced HVAC Service Manager in San Ramon, CA. This role leads day-to-day HVAC service operations, directs technicians, and ensures timely, safe, and high-quality service delivery.

You will coordinate scheduling, manage field support, and strengthen customer relationships. The ideal candidate has a minimum of 10 years in commercial HVAC service with supervisory experience, strong communication skills, and a commitment to safety and

Qualifications

Minimum 10 years of commercial HVAC service experience.
Previous supervisory or leadership experience preferred.
Strong knowledge of commercial HVAC systems, troubleshooting, repairs, and preventative maintenance.
Ability to lead, coach, and develop technicians.
Strong customer service, communication, and problem-solving skills.
Organized and able to manage multiple priorities in a fast-paced environment.
Experience with service management software and Microsoft Office.
Valid driver's license and acceptable driving record.
EPA Universal Certification and/or Journeyman-level experience preferred.

Responsibilities

Lead and support the daily activities of the Service Department and HVAC technicians.
Coordinate with Dispatch to manage scheduling, priorities, emergency calls, and technician workload.
Coach, develop, and mentor our Field Operations Manager to hold technicians accountable for productivity, quality, safety, and customer service.
Provide technical and operational support to technicians in the field as needed.
Monitor service calls, open work orders, callbacks, and preventative maintenance completion.
Build strong customer relationships and resolve service concerns promptly and professionally.
Identify repair, replacement, and preventative maintenance opportunities and communicate them to Sales.
Review work orders for accuracy, proper documentation, labor, and materials.
Monitor technician productivity, utilization, overtime, and service efficiency.
Promote and enforce Legacy Mechanical's Safety First
Work closely with Service Operations, Sales, Accounting, Safety, and other departments to ensure effective communication and service delivery.