HVAC Key Account Manager: Service & Solutions

Legacy Mechanical & Energy Services Inc.; San Ramon (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Legacy Mechanical & Energy Services Inc. is seeking an HVAC Field Account Manager in San Ramon, CA to grow recurring revenue by managing field-generated quoted opportunities from the Service Department.

You will be the main customer contact, ensuring timely follow-up, superb service, and clear communication throughout the sales process. The ideal candidate has strong commercial HVAC knowledge, excels at building long-term relationships, and stays highly organized with a passion for responsive

Qualifications

• Minimum of 3 years of commercial HVAC industry experience.
• Strong technical knowledge of commercial HVAC equipment, systems, repairs, and preventative maintenance programs.
• Experience preparing HVAC service quotations or preferred estimates.
• Excellent customer service and relationship-building skills.
• Strong verbal and written communication skills.
• Self-motivated with exceptional follow-up and organizational abilities.
• Proficient in Microsoft Office and CRM or service management software.

Responsibilities

• Manage all field-generated repair and replacement quotations submitted by Service Technicians.
• Review technician recommendations and develop accurate customer proposals.
• Provide technical guidance to customers regarding repair versus replacement options.
• Follow up consistently on outstanding quotations to answer questions, overcome objections, and secure approvals.
• Coordinate with Service Operations to ensure approved work is scheduled promptly.
• Track quote activity, close rates, and sales pipeline.
• Deliver exceptional customer service with timely communication and responsiveness.
• Build trusted relationships with facility managers, property managers, building owners, and maintenance personnel.
• Serve as a reliable resource for HVAC service recommendations and technical information.
• Resolve customer concerns professionally while maintaining a positive customer experience.
• Maintain detailed customer records, sales activities, and follow-up schedules within the CRM system.

Skills

HVAC knowledge

Customer service

Verbal & written communication

Organization & follow-up

Consultative selling

Sales & CRM engagement

Tools

CRM software

Microsoft Office

Job description

Legacy Mechanical & Energy Services Inc. is seeking an HVAC Field Account Manager in San Ramon, CA to grow recurring revenue by managing field-generated quoted opportunities from the Service Department.

You will be the main customer contact, ensuring timely follow-up, superb service, and clear communication throughout the sales process. The ideal candidate has strong commercial HVAC knowledge, excels at building long-term relationships, and stays highly organized with a passion for responsive